Hotel Guest Services Manager

2 weeks ago

Chicago, United States Renaissance Chicago O'Hare Full time
Job DescriptionJob DescriptionAre you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as improving profitability through upselling and maintaining high hotel occupancy rates. Our ideal candidate will have a prior hospitality background and at least two years of team management experience. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stayResponsibilities:
  • Establish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectives
  • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
  • Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork
  • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
  • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
Qualifications:
  • Over 2 years experience managing a team in a hospitality or customer service role
  • Must have a strong focus on putting the guest first with exceptional customer service experience
  • Showcase exceptional multitasking, communication, and management skills
  • High school diploma or equivalent certification required (GED)
  • Prior hospitality experience of 3 years is required for this position
About Company

A revitalizing stay awaits at Renaissance Chicago O'Hare Suites Hotel. We offer a complimentary shuttle to and from Chicago O'Hare International Airport (ORD) and an ideal location near the Rosemont Theatre, the Fashion Outlets of Chicago, and the Donald E. Stephens Convention Center. In the morning, grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings. Keep up your workout routine at our 24-hour fitness center or in the indoor pool. Guests hosting conferences and weddings love our contemporary ballroom and meeting venues with high-tech amenities. Our hotel near Chicago Airport offers 362 spacious suites with separate living areas, room service, and luxurious amenities. Renaissance Chicago O'Hare Suites Hotel warmly welcomes you to experience our extraordinary level of service.

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