Guest Service Agent

Found in: beBee S US - 2 weeks ago

Chicago, United States The Langham Chicago Full time

PRIMARY OBJECTIVE OF POSITION: 

  • Displays a professional demeanor to all arriving, departing and in-house guests/clients.  Registers guests in/out of the hotel while promoting hotel amenities, services and upsells.  Provide maximum levels of guest service while resolving guest concerns.  Meets Langham Chicago Forbes service standards.

RESPONSIBILITIES AND JOB DUTIES: 

  • Provide safety deposit boxes for guests by escorting them to the vault pulling the box from the vault and carrying it to the guest.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system; confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs and code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guestrooms and house accounts using computer system.
  • Promptly answer the telephone and input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity.
  • Field guest complaints, conduct through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning. Plan and implement detailed defect resolution steps by using experienced judgment and discretion.
  • Use the Brilliant guest recognition program to record guest preferences and exceed guest expectations.
  • File registration cards in room number order and complete all Guest Reception work according to SOP’s in place.

EXPERIENCE REQUIRED: 

  • High School graduate or equivalent preferred.  College degree preferred with emphasis on Hospitality and Tourism
  • 3 years of previous full service guest relations experience required
  • Foreign languages preferred
  • CPR Certification and/or First Aid Training preferred
  • Luxury hotel experience preferred
  • Knowledge of Microsoft Works preferred
  • Knowledge of Opera preferred

EOE, Including Disability/Veterans

Source: Hospitality Online

  • Guest Service Agent

    7 days ago

    Chicago, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Guest Service Agent

    1 week ago

    Chicago, United States Ennismore International Management Limited Full time

    Were looking for a **Guest Service Agent** to join our Front Office team! The Guest Service Agent will be based at the reception of The Hoxton, Chicago. Youll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. * Youll take care of our guests, including check in/check out,...

  • Guest Service Agent

    2 days ago

    Chicago, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    **Perks**: Vacation, Sick, Holiday, Medical, Dental, Vision and 401k **Job Title: Guest Service Agent** **Status: Non-Exempt** **Job Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests,...

  • Guest Services Agent

    1 week ago

    Chicago, United States Onni Group Full time

    ** Guest Services Agent** **Job Category****:** Hospitality **Requisition Number****:** GUEST01850 Showing 1 location **Job Details** **Description** The Onni Group is a leading real estate firm based in Vancouver, British Columbia, Canada with offices in Toronto, Los Angeles, and Chicago. This diverse company is vertically integrated with in-house...

  • Guest Service Agent

    Found in: beBee jobs US - 2 days ago

    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Guest Service AgentStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

  • Guest Service Agent

    Found in: beBee jobs US - 1 week ago

    Chicago, Illinois, United States The Langham Chicago Full time

    PRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND JOB...

  • Guest Service Manager>

    1 week ago

    Chicago, United States Schulte Companies Full time

    Schulte Companies - 200 N Green St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Welcome guests and provide exceptional service at the front desk; Manage reservations and ensure accurate billing; Maintain cleanliness and organization of guest rooms; Prepare and serve food and beverages in the restaurant;...

  • Guest Service Agent

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Chicago, United States Langham Hospitality Group Full time

    PRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND JOB...

  • Guest Service Agent

    2 weeks ago

    Chicago, United States Langham Hospitality Group Full time

    PRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND JOB...

  • Guest Service Agent

    Found in: Appcast US C2 - 1 week ago

    Chicago, United States Langham Hospitality Group Full time

    PRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND JOB...

  • Front Desk Agent

    1 week ago

    Chicago, United States InterContinental Hotels Group PLC Full time

    Duties and responsibilities Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests. Check guests in, issue room keys, provide information on hotel services and room location. Ensure Front Desk, Agent, Reservations, Hotel

  • Front Desk Agent>

    1 week ago

    Chicago, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8109 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent>

    9 hours ago

    Chicago, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8748 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    1 week ago

    Chicago, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. The Front Desk Agent will also work at the PBX desk handling the incoming/outgoing calls as well as taking IRD orders and submitting for process. Respon Front Desk, Agent, Computer, Hotel

  • Lead Front Desk Agent

    7 hours ago

    Chicago, United States Marriott Hotels & Resorts Full time

    Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and acti Front Desk, Agent, Lead, Reservations, Hotel, Business Services

  • Licensed Insurance Agent

    2 weeks ago

    Chicago, United States Sandra Cavoto - Farmer's Insurance Agent Full time

    Job DescriptionJob DescriptionBenefits/Perks:Paid time off (vacation and/or sick days)Growth potentialSalary plus commission/bonusSimple IRAHealth benefitsFlexible hoursHiring bonusPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the...

  • Guest Service Representative

    1 week ago

    Chicago, United States Hotel EMC2 Full time

    **JOB DESCRIPTION**: Create a positive memorable experience for all our guests, beginning with the arrival process and handle guest concerns as required to leave a positive lasting impression. **RESPONSIBILITIES**: **RESPONSIBILITIES**: - Perform check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized...

  • Guest Services Manager

    1 week ago

    Chicago, United States Collinsvilleil Full time

    * Parks and Recreation * Collinsville, IL, USA * $16.00 per hour * Hourly * Seasonal *There are no benefits associated with seasonal positions.* **GUEST SERVICES MANAGER** ***Guest Services Manager is a seasonal position*** *Seasonal (mid-April through mid-September with hiring and training beginning as early as December)* This position performs the daily...

  • Guest Services Lead

    1 week ago

    Chicago, United States CareerBuilder Full time

    Guest Services Lead page is loaded **Guest Services Lead** **Guest Services Lead** locationsChicago, IL time typeFull time posted onPosted Today job requisition idREQ179464 **About JLL** Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000...

  • Guest Services Lead

    1 week ago

    Chicago, United States 3m.com.tt Full time

    Guest Services Lead page is loaded **Guest Services Lead** **Guest Services Lead** locationsChicago, IL time typeFull time posted onPosted Today job requisition idREQ179464 **About JLL** Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000...