Guest Service Agent
3 weeks ago
Status: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.Essential Duties and Responsibilities
- Provide excellent guest service.
- Maintain an inventory of vacancies, reservations and room assignments.
- Possess a working knowledge of the reservations department, takes same day reservations and future reservations, when necessary, knows cancellation procedures.
- Knowledgeable of room locations, types of rooms available, and room rates
- Register arriving guests and assigns rooms.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinate guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Know daily activities and meetings taking place in the hotel and surrounding areas.
- Report any unusual occurrences or requests to the manager or assistant manager.
- Manage and resolve all guest complaints in a professional and courteous manner.
- Process guest check-outs and handle monetary transactions.
- Maintain customers’ privacy.
- Maintain a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Source: Hospitality Online
-
Guest Service Agent
2 days ago
Chicago, United States Sonesta International Hotels Corporation Full timeSonesta ES Suites Chicago Schaumburg is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives cover Guest Service, Agent, Operations Manager, Service, Guest, Retail, Hotel
-
Guest Service Agent
2 weeks ago
Chicago, United States Marriott Hotels & Resorts Full timeAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Guest Service, Agent, Service, Guest, Retail, Hotel
-
Guest Service Agent
2 weeks ago
Chicago, United States Marriott Hotels & Resorts Full timeAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Guest Service, Agent, Service, Guest, Retail, Hotel
-
Guest Service Agent
4 weeks ago
Chicago, United States The Kimpton Hotel & Restaurant Group, LLC Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Service, Operations, Hotel, Retail
-
Guest Service Agent
2 weeks ago
Chicago, United States Hilton Hotels & Resorts Full time. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Hotel, Agent, Guest, Service, Hospitality
-
Guest Service Agent
2 weeks ago
Chicago, United States Hilton Hotels & Resorts Full time. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail
-
Guest Services Agent | Full Time
2 days ago
Chicago, United States Omni Hotels & Resorts Full timeThe Guest Service Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. Responsibilities Use friendly and appropriate expressions when engaging guests. Be able to perform all front des Guest Service, Agent, Guest, Hotel
-
Guest Service Agent
4 weeks ago
Chicago, United States Ennismore International Management Limited Full timeWere looking for a **Guest Service Agent** to join our Front Office team! The Guest Service Agent will be based at the reception of The Hoxton, Chicago. Youll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. * Youll take care of our guests, including check in/check out,...
-
Guest Service Agent
2 days ago
Chicago, United States Schulte Companies Full timeSchulte Companies - 200 N Green St [Front Desk Agent / Concierge] As a Guest Service Agent at Schulte Companies, you'll: Greet guests and check them in/out; Answer phone calls and make reservations; Provide information about hotel amenities and local attractions; Handle guest complaints and resolve issues; Maintain accurate records and handle cash...
-
Guest Services Agent
4 weeks ago
Chicago, United States Onni Group Full time** Guest Services Agent** **Job Category****:** Hospitality **Requisition Number****:** GUEST01850 Showing 1 location **Job Details** **Description** The Onni Group is a leading real estate firm based in Vancouver, British Columbia, Canada with offices in Toronto, Los Angeles, and Chicago. This diverse company is vertically integrated with in-house...
-
Guest Service Agent
3 weeks ago
Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full timeJob Title: Guest Service AgentStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...
-
Nhc - Guest Service Agent
4 weeks ago
Chicago, United States Nobu Hotel Chicago Full time**Job Summary** The Guest Service Agent is responsible for providing exemplary service to each guest they encounter in person or by phone. The Guest Service Agent honors sincerity in service and makes everyone feel that they’ve come home. **Essential Functions** - Maintain complete knowledge of and comply with all departmental policies, service...
-
Guest Service Agent
1 month ago
Chicago, United States The Langham Chicago Full timePRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND...
-
Guest Service Agent
4 weeks ago
Chicago, Illinois, United States The Langham Chicago Full timePRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND JOB...
-
Night Audit Guest Services Agent
1 week ago
Chicago, United States Onni Group Full time** Night Audit Guest Services Agent** **Job Category****:** Hospitality **Requisition Number****:** GUEST01739 Showing 1 location **Job Details** **Description** The Onni Group is a leading real estate firm based in Vancouver, British Columbia, Canada with offices in Toronto, Los Angeles, and Chicago. This diverse company is vertically integrated with...
-
Guest Service Agent
4 weeks ago
Chicago, United States Nobu Hotel Chicago Full timeNobu Hotels blend modern cool luxury and mínimal Japanese tradition into the concept of a lifestyle hotel. Helming from world-renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotel concept is a curated individual experience where every property is different._ We offer great benefits including Amazing Hotel Discounts, Generous Paid Time...
-
Part-Time Guest Service Agent
2 weeks ago
Chicago, United States Hilton Hotels & Resorts Full timeAs a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be re Guest Service, Guest, Agent, Part-Time, Suite, Service, Retail
-
At Your Service Agent
2 weeks ago
Chicago, United States Marriott Hotels & Resorts Full timeAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Agent, Service, Retail, Hotel
-
Guest Service Ambassador
4 days ago
Chicago, United States Cruisechicago Full timeChicagos First Lady, the industry leader in Chicago tours and private events, is seeking a Guest Service Ambassador to join our exciting and high volume workplace. Serving Chicago for over 80 years, our company has grown to include nine vessels operating every March - November from our dock at the southeast corner of the Michigan Avenue Bridge. Chicagos...
-
Guest Service Agent
2 weeks ago
Chicago, United States Crescent Services Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...