Senior Manager – Business Process Owner
1 month ago
Vantive: A New Company Built On Our Legacy
Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.
Your Role:
As the BPO, you will align with business leadership and build a global Subject Matter Expert (SME) network. This is where you will partner with Vantive IT, a Solution Integrator (e.g. Accenture, Deloitte) and the business to ensure that future-state processes are defined. This includes helping with testing strategies, data quality initiatives and general decision making on future state business requirements. We're all about change and this role involves supporting change management to ensure that business constituents are trained, informed and ready to transition to new systems and processes
Teams will be organized by process tower, and the BPO will partner directly with a Solution Integrator Lead (e.g. Accenture, Deloitte) and a Functional IT Lead from Vantive IT and will support the full software development lifecycle.
This role will need to define and measure value realization for the program and ensure clear success metrics are defined for the business to ensure successful operations after deployment.
The Prospect to Customer BPO role covers the following functional areas:
Prospect Identification: Identify potential customers through market research, lead generation campaigns, and networking events. Lead Cultivating: Provide valuable content and insights to prospects through email marketing, social media, and content marketing to build trust and establish the company as an inspiring leader in the industry. Needs Assessment: Understand the prospect's needs and problems through conversations with key decision-makers and team members. Solution Presentation: Present the solution to the prospect, highlighting its features, benefits, and how it addresses their specific needs. Pricing and Cost Analysis: Provide the prospect with a detailed quote and explain the pricing and cost structure of the device. Contract and Tenders Negotiation: Negotiate the terms of the contract, including payment terms, delivery schedules, and warranties. Onboarding and Training: Provide onboarding and training to the customer to ensure they can optimally use the product. Customer Support: Offer ongoing customer support, including technical support, maintenance, and repair services, to ensure the customer is satisfied with the product and to address any issues that may arise. Upselling and Cross-selling: Offer additional products or services to the customer, such as accessories or software, to increase the value of the sale and build a long-term relationship with the customer.
What position gives to program:
Responsible for defining and approving business requirements on behalf of the business SMEs that will receive the new technologies delivered as a part of the program. Demonstrate functional process knowledge broadly across the Vantive business or related healthcare business and be able to make recommendations on program scope decisions. Support targeted organizational change management deliverables for assigned projects – including change impact assessments, team member engagement and communication plans, evaluation plans, case for change roadmaps, training plans, sustainability plans and resistance/mentor plans. Collaborate with a wide variety of teams and partners to assess the impact of proposed changes on team members, processes, and systems. Identify and analyze potential risks and challenges associated with change and develop mitigation strategies. Support the production and delivery of training materials associated with the project aligned with functional area.What you'll be doing
Crafting end-to-end business processes. Partner with the Solution Integrator to understand “standard” processes within the technology solution versus “customized”. Lead teams to ensure minimal software (ERP) customization. Govern process exception requests and customization requests. Ensure business requirements are met through the new ERP solution. Document value realization and success metric definitions and track for assigned business function. Supply to the successful exit of Baxter TSAs per the plan built during design. Ensure quick decision making overall, with emphasis on issues that are aligned to the process tower. Participate in test strategy definition to ensure process operations can be fully tested through test cycles with focus on process inter-operability, meeting customer and supplier needs and successful quality criteria for launch. Support efforts of data migration and cleansing including coordinating with business functions to cleanse data prior to implementation. Participate in planning for deployments and assisting with leading deployment activities for the successful execution of launch process for each phase of the program. Leads scope of the solution overall through established guiding principles of the program. Support change management framework including team member analysis and management.
What you will bring:
Bachelor’s degree in business, MIS, Computer Science required 10+ years of experience in functional area either in business operations or ground-breaking programs. Experience in healthcare is desired. A consulting background or experience with project management considered an asset. Experience in a data-intensive environment and understanding how best to demonstrate data as a competitive advantage. Experience with ERP software such as Oracle and SAP suite is a plus.Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
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