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Senior Manager Process Improvement

2 months ago

Deerfield, United States Discover Full time
Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for managing business processes. Responsible for maximizing process efficiency and reducing losses which directly impact Discover's bottom-line. This position requires the candidate to use critical thinking as well as design, develop, and maintain critical processes necessary for the continued success of Card Operations and the company. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

Major Responsibilities
  • Develops and presents relevant information and provide insights to Sr. Management.
  • Manages vendor relationships as applicable to processes including; tracks and controls performance, manages invoicing and perform annual performance reviews.
  • Manages process engineering and optimization of existing and new processes.
  • Manages a team to create a highly effective and collaborative team to deliver optimal results.
Minimum Qualifications
At a minimum, here's what we need from you:
  • Bachelors Degree in Business Administration and Management, Engineering, Statistics or related field.
  • 2+ years of experience in People Management,
  • 2+ years of experience in Project Management with exposure to large scale projects.
  • 8+ years designing and engineering process; experience with large change management efforts or related.
  • In lieu of education 12+ years of experience in Designing and engineering process; experience with large change management efforts or related.
Preferred Qualifications
If we had our say, we'd also look for:
  • Masters Degree in Business Administration and Management, Engineering, Statistics or related field.
  • PMP Certification.
  • Recovery Business including charge off processing, agency and attorney vendor placements, probate, bankruptcy.
  • In-depth knowledge of compliance management, process management requirements, agile way of working, and change management.
  • Experience working with Blueworks live.
  • 5 years of collections and recovery experience including: vendor audit, process mapping, procedure creation, systems knowledge (Casper, Eagle Eye, Debt Manager, ETLs).
  • Team mentorship skills and experience.
#Remote

Application Deadline:
The application window for this position is anticipated to close on Jul-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:
The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:
  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan


Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireA[redacted]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.