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Process Owner

3 months ago

Deerfield, United States The Judge Group Full time

This role is hybrid to Riverwoods and a 6 month contract.

W2 ONLY


Must Have:

Managed banking operations

Reg E disputes and recovery operations

Process Owner experience


Responsibilities:

  • Implement strategies and systems improvements to support business operations.
  • Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.
  • Assess root causes and solutions for issues that arise.
  • Lead performance improvement implementations.
  • Partner with internal teams and external partners to define implementation requirements and timelines.
  • Ensure operational readiness for all implementations, technology, and process changes.
  • Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
  • Document processes and process flows.
  • Drive the development and enhancement of reporting metrics.