Help Desk Representative I

4 weeks ago


Grand Rapids, United States Cherry Health Full time

Responsible for providing front-line technical support and resolution to all Cherry Health business clients. This includes the initial support of software, hardware, and network trouble shooting and problem resolution and/or escalation. This is a full-time, benefit-eligible position. 

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.

Our Mission: 

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision: 

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Requirements: Associates degree or certification in Information Systems or Computer Science required or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above. NextGen Certified Professional (NCP), Network +, and A+ preferred or willing to work toward completion within 12 months. Two to five years of customer service experience, call center or computer systems experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above. Preferred experience in the following: SolarWinds Service DeskMicrosoft applications including Active Directory

Cisco phone systems and call center applications

Responsibilities: Field business client requests and issues via phone, email, or self-service to create initial record of request or incident. Log interactions including status and resolution of each ticket item. Research end-user questions using available information resources provided. Escalate upper-level requests and incidents to proper support. Contact third party vendors to resolve issues as needed. Document resolutions and procedures and create ad-hoc reports as needed. Other duties as assigned. 

Benefits:

Cherry Health has excellent benefit offerings, check out a sample of the benefits available to our team members below

3 Medical Insurance Plan options for you and your family Dental and Vision Insurance Plans with providers across the State of Michigan Generous Paid Time Off benefit that includes 7 paid full day holidays (Including Black Friday) and 2 half day paid holidays 403(b) Retirement Savings Plan with generous employer match – fully vested from day 1 MET and MESP 529 Savings Plans Pet Insurance Vendor discounts and much more Deadline: We are accepting applications for this position until the position is filled.

  • Grand Rapids, United States Cherry Health Full time

    Responsible for providing front-line technical support and resolution to all Cherry Health business clients. This includes the initial support of software, hardware, and network trouble shooting and problem resolution and/or escalation. This is a full-time, benefit-eligible position. **Welcome to Cherry Health - video about Cherry Health** **Who we...


  • Grand Rapids, United States Pridgeon & Clay Inc Full time

    Job DescriptionJob DescriptionAre you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to...


  • Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...


  • Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...


  • Grand Rapids, United States iMPact Business Group Full time

    Our client, a global manufacturing company with a location here in Grand Rapids, is seeking a dedicated and skilled Help Desk Technician to join their dynamic team. This vital position involves providing comprehensive technical support and assistance to employees, ensuring the seamless operation of IT services across multiple locations. As a bridge between...


  • Grand Rapids, United States iMPact Business Group Full time

    Our client, a global manufacturing company with a location here in Grand Rapids, is seeking a dedicated and skilled Help Desk Technician to join their dynamic team. This vital position involves providing comprehensive technical support and assistance to employees, ensuring the seamless operation of IT services across multiple locations. As a bridge between...


  • Grand Rapids, United States iMPact Business Group Full time

    Our client, a global manufacturing company with a location here in Grand Rapids, is seeking a dedicated and skilled Help Desk Technician to join their dynamic team. This vital position involves providing comprehensive technical support and assistance to employees, ensuring the seamless operation of IT services across multiple locations. As a bridge between...


  • Grand Rapids, United States DISHER Full time

    Construction Estimator - Ada, Michigan DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical...


  • Grand Rapids, United States DISHER Full time

    Construction Estimator - Ada, Michigan DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical...


  • Grand Rapids, United States VanBelkum Full time

    About VanBelkumVanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled...


  • Grand Rapids, United States VanBelkum Full time

    About VanBelkumVanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled...


  • Grand Rapids, United States VanBelkum Full time

    About VanBelkumVanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled...


  • Grand Rapids, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...


  • Grand Rapids, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...

  • Front Desk Specialist

    4 weeks ago


    Grand Rapids, Michigan, United States Tekton Full time

    Tekton needs an impressive Front Desk Specialist to greet visitors, field phone calls, and support employees. You will interact with the public and Tekton employees each day, so you must be a friendly and authentic representative for Tekton. PayStarts at $18.50/hourSome specific role responsibilities• Greet visitors, answer phone calls, and manage incoming...


  • Grand Rapids, United States Metro Health Full time

    Metro Health is seeking Patient Services Representatives for various shifts General Summary: Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and...


  • Grand Rapids, United States Metro Health Full time

    Metro Health is seeking Patient Services Representatives for various shifts General Summary: Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and...


  • Grand Rapids, United States Benjamin J. Visger DO PLLC Full time

    Please note we are looking for someone to work out of BOTH our Grand Rapids office and our North Muskegon office. This is a position that will require you to work out of both offices on a regular basis. The front desk position is vital to the the running of the office. You are the first person the patient meets and you help facilitate their experience with...


  • Grand Rapids, United States Grand Itasca Full time

    Job DescriptionJob DescriptionWhat You Can Expect:Our Admission Financial Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a...


  • Grand Rapids, United States Baymont Inn and Suites Walker Full time

    We are looking for an Night Auditor (3rd shift 11pm-7am) to join our team. If you have a warm, people-orientated demeanor, team player attitude, proactive, problem solving approach to work and positive outlook with trusted dependability, please apply! **Responsibilities and Required Abilities**: - Create Guest Profiles & Reservations and Manage Check-In's,...