IT Help Desk Coordinator

2 weeks ago


Grand Rapids, United States DISHER Full time
Construction Estimator - Ada, Michigan

DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical issues, managing IT service requests, and ensuring the smooth operation of computer systems and related peripherals. The position is responsible for delivering excellent customer service, troubleshooting hardware and software problems, escalating issues when necessary, and maintaining the Firm's information technology systems and networks by performing both technical and administrative tasks to ensure the functionality and efficiency of servers, networks, and computer systems

What it's like to work here:

Our belief in people leads us to work with project partners that have people at their center. Our Company

values are:

• Investing in People

• Achieving the Extraordinary

• Serving with Humility

• Finding Fun in Our Work

• Committing Ourselves to Mutual Success

• Fearlessly Exploring

• Striving for Authenticity

What you will get to do:
    • Essential Responsibilities:
    • Systems Administration
    • Maintains office network, updates computers, and maintains backup servers.
    • Controls administrative user accounts and maintains Teams phone system.
    • Performs IT onboarding and offboarding activities.
    • Configures and maintains servers.
    • Tests, installs, upgrades, and maintains software and hardware.
    • Diagnoses and troubleshoots hardware/software, networks, systems, and applications; implements corrective actions.
    • Provides end-user support for systems, software and hardware; including printers / copiers / plotters, etc.
    • Manages printers / copiers / plotters, including ordering supplies and scheduling regular maintenance
    • IT Support
    • Maintains and administers hardware, servers, systems software, and application software.
    • Performs data backups and data recovery operations.
    • Consults Tier-1 and Tier-2 support of network users regarding resolutions of existing problems.
    • Maintains inventory of installed software, manages licensing, and creates policies and procedures for upgrades.
    • Managing server folder structure, setting up new project folder systems and working with user groups to revise as needed.
    • Asset tracking and upgrade / new hardware recommendations.
    • Analyzes hardware/software and makes recommendations for standardization.
    • Develops user accounts and manages access control based on organizational policies.
    • Maintains and updates appropriate documentation such as procedures, training manuals, and policies.
    • Works to answer customer support requests and provides technical support for software and hardware-related issues
What Will Make You Successful:
    • Bachelor's degree specializing in Technology, Computer Science, related field or equivalent work
    • experience.
    • One (1) to three (3) years of proven experience in system administration and technical support.
    • Experience with Microsoft Office Suite; including Windows Server & Windows 11 Pro
    • Familiarity with ITIL processes and service desk practices.
    • Working knowledge of Active Directory, Microsoft Exchange.
    • Knowledgeable in File and Print Services, Remote Desktop.
    • Experience with VPN, MFA, IP/DNS/DHCP/VOIP
    • Familiarity with Cisco Switches and Routers.
    • Experience and knowledge of Bluebeam, Deltek; AutoDesk / AutoCAD, Revit, Adobe; preferred.


  • Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...

  • Help Desk Technician

    2 weeks ago


    Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...


  • Grand Rapids, United States Robert Half Full time

    Key ResponsibilitiesField incoming help requests from end users via both telephone and e-mail in a courteous manner.Escalate problems (when required) to the appropriately experienced senior technology staff.Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions...


  • Grand Rapids, United States Robert Half Full time

    Key ResponsibilitiesField incoming help requests from end users via both telephone and e-mail in a courteous manner.Escalate problems (when required) to the appropriately experienced senior technology staff.Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions...


  • Grand Rapids, United States Alliance Beverage Distributing LLC Full time

    Position Summary: The Help Desk Support Technician plays a critical role within our IT team, offering immediate and effective IT support across the company. The role requires a broad understanding of organizational needs and a strong commitment to minimize downtime and facilitate optimal use of IT resources. The key tasks include PC and mobile device...


  • Grand Rapids, United States Alliance Beverage Distributing Full time

    Job DescriptionJob DescriptionPosition Summary: The Help Desk Support Technician plays a critical role within our IT team, offering immediate and effective IT support across the company. The role requires a broad understanding of organizational needs and a strong commitment to minimize downtime and facilitate optimal use of IT resources. The key tasks...


  • Grand Rapids, United States VanBelkum Full time

    About VanBelkumVanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled...


  • Grand Rapids, United States VanBelkum Full time

    About VanBelkumVanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled...


  • Grand Rapids, United States VanBelkum Full time

    About VanBelkumVanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled...


  • Grand Rapids, United States Davenport University Full time

    At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your...


  • Grand Rapids, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...


  • Grand Rapids, United States Pridgeon & Clay Inc Full time

    Job DescriptionJob DescriptionAre you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to...

  • Help Desk Technician

    5 hours ago


    Grand Rapids, United States CU*Answers Full time

    Job DescriptionJob DescriptionDescription:POSITION SUMMARYThe Client Support and Operations Specialist provides first tier computer and network technical support for CU*Answers, cuasterisk.com partners, their combined clients, and CU*Answer Network Services clients.ESSENTIAL JOB FUNCTIONSFirst point of contact to assist with all aspects of computer/network...


  • Cedar Rapids, United States Bio Springer North America Corporation Full time

    ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Help Desk & Technical Support Physically provide IT on-site support to Lesaffre IT-supported locations with the occasional trip to our remote locations as required Field incoming service requests from end users, respond and resolve requests submitted through the Help Desk...


  • Grand Rapids, United States Urban Massage LLC Full time

    Job DescriptionJob DescriptionWHO WE AREAt Urban Massage, we are a team of people that are passionate about helping others heal from injuries, reduce their stress levels and feel their best through the practice of massage therapy. Our mission is to continuously create and promote an environment that focuses equally on the well-being of both staff and...


  • Grand Rapids, United States Actalent Full time

    Description: hey are looking to add a patient care coordinator to their team and they view this person as the voice and face of the business. This person would sit onsite at the front desk and welcome all patients into the practice. They would greet them and take their information for record and get them into the proper room for the PT to see them. They are...

  • Front Desk Agent

    1 day ago


    Grand Rapids, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Care Coordinator

    19 hours ago


    Grand Rapids, United States North Homes, Inc. Full time

    The care coordinator is responsible for providing direct coordination of services to clients and/or their families as directed by the comprehensive evaluation and integrated client centered treatment plan. The care coordinator assists the Outpatient Behavioral Health Clinic and programs with tracking referrals, coordination of services internal and external,...

  • Front Desk Agent

    23 hours ago


    Grand Rapids, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    2 days ago


    Grand Rapids, United States Homewood Grand Rapids Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...