Information Technology Help Desk Technician

2 weeks ago


Grand Rapids, United States VanBelkum Full time

About VanBelkum

VanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled products and services to clients in Michigan and beyond.


Position: IT Help Desk Technician (Hybrid Role)


Location: Grand Rapids, MI (Hybrid)


Principal Duties and Responsibilities

  • Provide technical support to both existing and new customers, with a focus on our unified communication (UC) and networking solutions.
  • Respond to and resolve customer inquiries, issues, and service requests received via phone, email, tickets, or website.
  • Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly and effectively.
  • Collaborate with other members of the IT team to ensure seamless service delivery and customer satisfaction.
  • Document and maintain accurate records of customer interactions, solutions provided, and ongoing issues.
  • Ensure compliance with company policies and procedures in all customer interactions.


Required/Preferred Qualifications

  • High school diploma, GED diploma, or equivalent required; bachelor’s degree preferred.
  • Proven experience in IT support, preferably in a help desk or technical support role.
  • Proficiency in troubleshooting hardware, software, and networking issues.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently as well as collaboratively in a team environment.
  • Technical certifications (e.g., CompTIA A+, Network+, CCNA, etc.) are a plus.
  • Willingness to travel, including some overnight travel, as required.


Benefits

  • Competitive pay commensurate with experience.
  • Comprehensive benefits package including 401(k) with matching, dental insurance, disability insurance, vision insurance, health insurance, health savings account, and more.
  • Generous paid time off and paid holidays.
  • Opportunities for professional development and training.
  • Travel reimbursement and mileage reimbursement for on-site visits.




  • Grand Rapids, United States VanBelkum Full time

    About VanBelkumVanBelkum, established in 1959 and headquartered in Grand Rapids, MI, is a leading provider of unified communications, networking, physical security, structured cabling, fiber optics, and AV solutions. With a rich legacy of innovation and customer-centric service, VanBelkum continues to be at the forefront of technology, offering unparalleled...


  • Grand Rapids, United States iMPact Business Group Full time

    Our client, a global manufacturing company with a location here in Grand Rapids, is seeking a dedicated and skilled Help Desk Technician to join their dynamic team. This vital position involves providing comprehensive technical support and assistance to employees, ensuring the seamless operation of IT services across multiple locations. As a bridge between...


  • Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...


  • Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...


  • Grand Rapids, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...


  • Grand Rapids, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...


  • Grand Rapids, United States Pridgeon & Clay Inc Full time

    Job DescriptionJob DescriptionAre you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to...


  • Grand Rapids, United States iMPact Business Group Full time

    Our client, a global manufacturing company with a location here in Grand Rapids, is seeking a dedicated and skilled Help Desk Technician to join their dynamic team. This vital position involves providing comprehensive technical support and assistance to employees, ensuring the seamless operation of IT services across multiple locations. As a bridge between...


  • Grand Rapids, United States iMPact Business Group Full time

    Our client, a global manufacturing company with a location here in Grand Rapids, is seeking a dedicated and skilled Help Desk Technician to join their dynamic team. This vital position involves providing comprehensive technical support and assistance to employees, ensuring the seamless operation of IT services across multiple locations. As a bridge between...


  • Grand Rapids, United States DISHER Full time

    Construction Estimator - Ada, Michigan DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical...


  • Grand Rapids, United States DISHER Full time

    Construction Estimator - Ada, Michigan DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical...


  • Grand Prairie, United States Flex-N-Gate Full time

    Overview Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The Information Technology...


  • Grand Prairie, United States Flex-N-Gate Full time

    Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The Information...


  • Grand Prairie, United States Flex-N-Gate Corporation Full time

    Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The Information...


  • Grand Prairie, Texas, United States Flex-N-Gate Full time

    Overview: Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position: The Information Technology...


  • Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is seeking a IT Manager to help lead our team. Our client is a 2-sided platform that connects buyers and suppliers in the industrial supply chain. As a leader in the industrial advertising industry, we are dedicated to providing exceptional services to our clients. We are looking for a candidate who can oversee various...


  • Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is seeking a IT Manager to help lead our team. Our client is a 2-sided platform that connects buyers and suppliers in the industrial supply chain. As a leader in the industrial advertising industry, we are dedicated to providing exceptional services to our clients. We are looking for a candidate who can oversee various...


  • Grand Rapids, United States BDO Full time

    Job Summary: The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the...


  • Grand Rapids, United States Cherry Health Full time

    Responsible for providing front-line technical support and resolution to all Cherry Health business clients. This includes the initial support of software, hardware, and network trouble shooting and problem resolution and/or escalation. This is a full-time, benefit-eligible position. **Welcome to Cherry Health - video about Cherry Health** **Who we...


  • Grand Rapids, United States Applied Innovation Full time

    Job DescriptionJob DescriptionApplied Innovation is seeking a Quoting Specialist to join our Technology division.  Our Technology division is focused on providing excellent customer service in the managed IT field.  This position will be responsible for preparing quotes for technology products, professional services, software licensing, and cloud services...