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Strategy Director, MBM Client Delivery Team

4 months ago

South Portland, United States Elevance Health Full time

Job Description

:

A proud member of the Elevance Health family of companies, Carelon Medical Benefits Management, formerly AIM Specialty Health, is a benefit-management leader in Illinois. Our platform delivers significant cost-of-care savings across an expanding set of clinical domains, including radiology, cardiology, and oncology.

Carelon Medical Benefits Management (MBM) Client Delivery Team is looking to hire a Business Strategy Planning Director, reporting to the Staff Vice President of Execution Enablement. The Director will be a key leader within Client Management, responsible for ensuring health plan client deliverables, implementing strategies that promote client retention and growth, and seamlessly operating the interface between client systems and operations areas, driving Provider Net Promoter Score (NPS). This role can work in a hybrid way from any US Elevance Health Corporate work site, with Chicago IL being the preferred location. 

How you will make an impact:

• Understands all aspects of the Carelon Medical Benefits Management business and partners with executive leadership to define strategy and successful criteria for the future.

• Translates strategy into defined tactics, programs/projects priorities, and timelines and ensures alignment and attainment of enterprises strategic plans to turn strategy into reality.

• Documents strategic priorities such as external environment and reports on customer insight research initiatives.

• Builds and leverages relationships to provide innovative solutions to complex business problems.

• Proposes opportunities to improve results based on continuous needs assessment.

• Responsible for the development implementation and monitoring of line of business planning and project activities.

• Leads all client performance analysis to seek out financial/expansion opportunities.

• Partners with Solution General Managers to maximize client roadmap potential for MBM solutions.

• Works closely with VP of Execution Enablement and Business Performance Management Director to prioritize highest value initiatives important to the client.

• Maximizes client satisfaction through Client Experience initiatives leveraging technology and automation for routine client deliverables.

• Leverages strong oversight skills to ensure contractual compliance and the proper handling of client deliverables.

• Prepares client and executive level reports.

• Ensures client performance review meetings are flawlessly executed.

• Partners with Business Performance Management Director to develop training materials and forums, strengthening associate’s understanding to effectively sell our integrated value proposition.

Requires a BA/BS degree in a related field and a minimum of 10 years of related experience including prior leadership experience and 3 to 5 year strategic planning; or any combination of education and experience, which would provide an equivalent background.

Preferred:

-Account management and/or operations experience in a healthcare business, especially with payers and clients.

-Acumen in utilization management products, clinical programs, pricing, and service delivery model. 

-Strategic and innovative thinker.

-Self-starter with the ability to operate with a great degree of discretion and resourcefulness to execute business goals.

-Excellent written, oral, presentation, and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties. 

-Strong PowerPoint presentation and storytelling skills. 

-Proven experience in project execution, project management, and process improvement.

-Experience interacting effectively and positively with clients and senior management, providing thought leadership, and adept at influencing decision-making.

-Demonstrated leadership skills to identify opportunities, bring teams together, and help implement solutions. 

Job Level:

Director Equivalent

Workshift:

1st Shift (United States of America)

Job Family:

BUS > Strategy, Planning & Execution

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.