IT Field Technician

Salary: $22.63- $33.95

SUMMARY

The primary responsibility of this position is to troubleshoot, install, repair, and/or replace IT equipment and related hardware and software within our grocery stores and administrative support locations. This position requires frequent travel from site to site for service requests and project related activities. IT Field Technicians provide information technology support to customers via phone, remote access, email, and/or onsite service requests that are scheduled or require dispatched service to locations based on the needs of the business.

This position will be based in the Glens Falls, NY area in order to cover store locations including stores in NY Capital District, Northern NY, Vermont, and New Hampshire.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshoot, install, repair, and/or the replace computer hardware and software in new and existing store and warehouse locations including, but not limited to: Registers, scales, servers, switches, printers, keyboards, circuit boards, phone equipment, battery backups, monitors, hard drives, hand scanners, message boards, and new equipment as needed. Maintain the integrity of the store networks including network wiring and terminations. Demonstrate Inventory Management and parts allocation within assigned company truck. Demonstrate proficiency while troubleshooting and resolving technology issues. Provide ongoing feedback to management and associates/teammates regarding equipment use and misuse to reduce future failures and develop better trouble shooting procedures. Presents a professional appearance to customers by dressing in professional attire according to company standards. Able to provide extraordinary customer service to both internal and external customers. Performs duties as assigned, including but not limited to, other duties that arise from the needs of the business.

MINIMUM QUALIFICATIONS

Ability to communicate effectively verbally and in writing with internal departments on issues. Present a customer-oriented image of professionalism and service satisfaction while adhering to company policies and procedures. Knowledge of all company used software relating to position tasks. Must have a valid drivers license

SCHEDULE REQUIREMENTS

Requires working-hour flexibility to work late and long hours as required by individual projects, and flexibility to weekends and/or nights. Requires rotating on call scheduling. Some overnight travel required. In addition to the locations listed above, on-call shifts could also be asked to cover store in Connecticut, Pennsylvania, and New Hampshire

EDUCATION AND EXPERIENCE

Minimum of a high school diploma or GED required. At least two years’ experience with PC hardware and software and the ability to perform basic IT maintenance, troubleshooting, and installation. Familiarity with grocery store equipment (register POS system, network and server gear, self-check-out units, printers, switches etc.). Ability and desire to gain technical certifications as necessary to grow in the role. Ability to work firsthand with equipment and to perform the physical demands of installation.

PHYSICAL REQUIREMENTS

Bending Occasional 1-3 HoursDriving Frequent 3-5 HoursExposure to Hot Environment Occasional 1-3 HoursExposure to Cold Environment Occasional 1-3 HoursGrasping/Finger Movement & Dexterity- Left/Right Hands Frequent 3-5 HoursLifting Occasional 1-3 Hours up to 50lbsPushing/Pulling Occasional 1-3 Hours up to 50lbsSitting Frequent 3-5 HoursSquatting/Kneeling Frequent 3-5 HoursStanding Occasional 1-3 HoursTwisting Occasional 1-3 Hours

OTHER PHYSICAL REQUIREMENTS

EQUIPMENT USED

Desktop, laptop, tablet, and cell phone. Office automation software. Various maintenance and repair tools.

Price Chopper/ Market 32 and Northeast Shared Services does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

We may also keep your information on file for further review should the location or hours not be a fit for either the store or your stated availability.

The disclosed compensation range for this position is applicable within the state the position resides. The actual base pay offered will consider internal equity and may also vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. The compensation range is one component of Price Chopper/Market 32 and Northeast Shared Services’ total compensation and benefits package, which includes, 401(k), 401(k) match, paid time off, comprehensive health benefits, and more.

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