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Registration Specialist PPG MD Office
4 months ago
Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of one of the top hospitals in Ohio. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.
As a Registration Specialist, you will provide comprehensive, proactive and “Patient First” customer service to our patients and visitors through the entirety of their visit in the OB/GYN office. Registration Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It’s vital that our Registration Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance.
The ideal future caregiver is someone who:
Can multi-task while paying attention to details and staying organized.
Acts in a professional, polite, positive and helpful manner.
Easily adapts to change.
Is a quick learner.
Is reliable and punctual.
This role will allow you to create the foundation in healthcare that you’ve been looking for as it’s a steppingstone to other roles within the department and Cleveland Clinic.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Responsibilities:
Education:
High School Diploma or GED required.Certifications:
None required.Complexity of Work:
Ability to perform basic math sufficient to process insurance co-pays.Working knowledge of PC window applications sufficient to input and retrieve data.Ability to partner with others as needed to trouble shoot and resolve general technology issuesAbility to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills is preferred.Knowledge of medical terminology preferredA desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors.Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.Interest in learning new technology and troubling shooting to resolve minor technical issues.Easily adapts to changing technology, policies, procedures and processes. Demonstrated interest in process improvement or adopting new processes and or technology.Demonstrated ability to understand and interpret medical insurance information. Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment.Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.Work Experience:
Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. Demonstrated experience in providing exceptional customer services and conflict resolution.Associate’s Degree may substitute for one year of experience.Bachelor’s Degree may substitute for the experience requirement.Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment: