Customer Development Manager

3 weeks ago

Wilmington, United States Ryder System, Inc. Full time

RyderCustomer Development Manager

Wilmington, DE, 19809, USA

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BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE.

At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a " CDM ," you’ll be part of a dynamic team, equipped to succeed and empowered to develop your sales career. In 2021 and coming into 2022, Ryder continues to move the transportation industry forward. As an innovative outsourced solutions provider, we enable commerce to flow reliably, efficiently, and safely. How?

Top Technology Provider for Food & Beverage Supply Chain

Top Third Party Logistics (3PL) Provider to the Retail Industry

Largest Electric Truck Footprint in the US

Job Summary

The Customer Development Manager position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process. Your ability to build and maintain relationships is critical to the success in this role.

The position requires ground travel and includes salary, mileage reimbursement, company cell phone, and excellent monthly commission potential. Some travel may apply for training. We also offer a full benefits package, 401k employer match, and a discount on shares

YOUR JOB SEARCH ENDS HERE.

Book of Business-

Wilmington, DE

South Philadephia

Fruitland, MD

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Ryder's been named: “ Top Company for Women to Work for in Transportation () ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies () ,” one of “ America’s Most Responsible Companies () ” by Newsweek.

We have the largest EV footprint in the . In addition to that , Verizon has recognized us with their Supplier Environmental Excellence Award () .

Essential Functions

Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.

Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.

Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations

Training and improvement of sales skills, industry knowledge and personal growth needs

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Demonstrates problem solving skills

Strong verbal and written communication skills

Effective interpersonal skills

Ability to analyze and interpret financial data

Ability to leverage customers financial data to determine needs and solutions match

Ability to work within various geographic and demographic environments

Ability to guide, engage, and impart knowledge to others

Willingness and ability to work with and mentor new sales employees

Ability to work independently and as a member of a team

Ability to work in team concept while holding self fully accountable

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices

Qualifications

Bachelor's degree required in Business, Marketing, Transportation or equivalent experience

Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

DOT Regulated: No

#LI-LT #INDexempt #FB

Job Category: Outside Sales

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