Cloud and Hosting Services Engineer

1 week ago

Durham, United States Pearson Full time

Our Site Reliability Engineers plays a pivotal role in guaranteeing the dependability, accessibility, and performance of Pearson's systems. They actively take charge of projects and initiatives, working closely with diverse teams to deliver tangible results, and persistently drive enhancements and efficiency through the execution of automation and industry best practices.

Key Responsibilities:

Team Goals : Implement consistent actions to drive the achievement of team objectives and meet service level objectives, underlining a dedicated commitment to ensuring the team's success.

Cloud Engineering : Actively participate in projects aligned with Pearson’s objectives, such as improving system observability, implementing SRE best practices, and enhancing security measures. Implement CI/CD pipelines utilizing Pearson standards for cloud architecture and security. Develop and implement automation scripts and tools that reduce manual effort and enhance operational efficiency.

Incident Management : Execute on-call duties with excellence, showcasing proficiency in swiftly responding to incidents, adeptly troubleshooting complex issues, and actively contributing to comprehensive post-incident reviews.

Peer Review : Regularly contribute to and review code and documentation, providing and receiving clear, constructive feedback.

Collaboration & Communication : Collaborate with developers, operations, and product teams, and articulate technical concepts clearly to technical and non-technical stakeholders.

Continuous Learning : Keep abreast of industry trends, emerging technologies, and best practices in Site Reliability Engineering.

Skill Development : Proactively seek opportunities for professional and technical development through training, certifications, and personal projects.

Scalability & Performance : Gain expertise in capacity planning and performance optimization, ensuring that systems are scalable and can handle increased loads while balancing budget constraints and business requirements.

Documentation : Create and maintain detailed documentation for processes, procedures, and best practices.

SRE Culture : Uphold and exemplify the core values of SRE culture, including automation, reliability, and data-driven decision-making.

Cost Optimization : Collect, analyze, and interpret cloud cost data to identify trends, anomalies, and cost-saving opportunities. Translate these findings into actionable execution.

Technical Mastery : Develop an in-depth understanding of your team’s systems, architectures, and technologies.

Feedback & Self-Reflection : Actively seek and constructively receive feedback for continuous improvement.

Skills & Qualities:

High level of technical proficiency in your team’s technology stack

Excellent communication and collaboration skills

Strong aptitude for problem-solving and analytical thinking

Commitment to continuous learning and skill development

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

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