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Senior Cloud and Hosting Services Engineer

3 months ago

Durham, United States Pearson Full time

The Senior Site Reliability Engineer is an advanced role responsible for leading complex projects that enhance Pearson's system reliability, availability, and performance. This individual will act as a mentor to junior engineers, drive initiatives for operational efficiency, and align SRE efforts with Pearson's overarching objectives.

Key Responsibilities:

  • Business Impact : Comprehend and align SRE activities with Pearson's business goals, understanding the impact of reliability on organizational objectives.

  • Continuous Improvement : Proactively drive initiatives within the SRE team that contribute to greater reliability and operational efficiency.

  • Incident Management : Lead and coordinate the response to major incidents, exhibiting excellent crisis management capabilities.

  • Automation & Innovation : Continually propose and implement automation solutions that elevate operational efficiency and SRE best practices.

  • Collaboration & Communication : Foster strong relationships with cross-functional teams and articulate complex technical concepts to non-technical audiences.

  • Learning & Adaptability : Remain updated on industry trends and emerging technologies, showcasing the ability to adapt and learn quickly.

  • Cultural Contributions : Promote and exemplify SRE culture principles such as blameless post-mortems, an automation-first mindset, and data-driven decision-making.

  • Leadership & Mentorship : Act as a mentor to Titled SREs, facilitating their professional growth and development.

  • Technical Depth : Display deep technical knowledge across multiple SRE domains including cloud computing, networking, security, and automation.

  • Architectural Design & Review : Contribute to setting the strategic direction of the SRE team, participating in long-term planning and organizational vision.

  • Technical Excellence : Achieve mastery over Pearson's systems, architecture, and technology stack, with the ability to address complex technical challenges.

  • Consistent Performance : Maintain consistently high performance, proving your capability to deliver results over time.

  • Strategic Initiatives : Lead large-scale projects focused on reliability, scalability, and performance improvement.

Skills & Qualities:

  • Technical proficiency in Pearson's technology stack, including but not limited to: Kubernetes, AWS Services, Terraform, Terragrunt

  • Proficiency in multiple programming and scripting languages, including Python, Go, Bash, and others relevant to infrastructure automation, system management, and performance optimization.

  • Outstanding leadership and mentoring capabilities

  • Excellent communication and collaboration skills

  • Resilience and adaptability in fast-paced environments

  • Strong focus on continual learning and skills enhancement

Minimum Qualifications:

  • Undergraduate degree in Software Engineering

  • 5+ years SRE experience on complex projects

  • Well-established SRE standards and practices gaining the respect of fellow high-level engineers.

  • High-level of cross-collaboration with internal customers/partners

  • Ability to work across many levels of engineers and management.

  • Proven track-record as a mentor & coach to fellow teammates and internal partners

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 16731