Director of Front Office Operations

6 days ago


Beverly Hills, California, United States Waldorf Astoria Hotels & Resorts Full time
Lead Front Office Team at Waldorf Astoria Beverly Hills

We are seeking an experienced and skilled Director of Front Office to join our team at Waldorf Astoria Beverly Hills. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the front office, ensuring seamless guest experiences and driving revenue growth.

About the Role:
  • Assist in the direction and administration of all Front Office operations, including guest service and registration, room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
  • Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.
  • Oversee the VIP process, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests.
  • Initiate and implement marketing up-selling techniques to promote hotel services and facilities, maximizing room occupancy and overall revenue.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as local area and events.
  • Run and complete daily reports, analyze data, and make decisions based on data.
About Us:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.

What We Offer:
  • A competitive annual salary range of $80,000-$88,000, based on applicable and specialized experience and location.
  • An award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune.
  • Access to your pay when you need it through DailyPay.
  • Medical Insurance Coverage - for you and your family.
  • Mental Health Resources.
  • Best-in-Class Paid Time Off (PTO).
  • Go Hilton travel discount program.
  • Supportive parental leave.
  • Matching 401(k).
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more).
  • Career growth and development.
  • Team Member Resource Groups.
  • Recognition and rewards programs.


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