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IT Support Specialist

2 months ago

Bradenton, United States IRISS Inc. Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


IRISS Inc., a global leader in Safety & Reliability for critical asset monitoring, inspection, and management, specializing in the design, manufacturing, and sales of electrical and mechanical reliability solutions across multiple industries.

Position: IT Support Specialist

Location: IRISS HQ - Bradenton, FL

Reports To: IT Director

Position Overview: We are seeking a knowledgeable IT Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with non-technical users. The IT Support Specialist will provide first-line support to end-users, ensuring the smooth operation of our IT systems and services.

Responsibilities:

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions.

· Install, modify, and repair computer hardware and software.

· Identify, troubleshoot, and resolve technical issues in a timely manner.

· Document issues and resolutions in the ticketing system.

· Escalate complex issues to senior IT staff as needed.

· Perform regular maintenance tasks such as software updates, backups, and system monitoring.

· Create and maintain user guides and documentation.

· Assist with network administration tasks including setting up accounts, permissions, and passwords.

· Track and manage IT inventory including hardware, software, and licenses.

· Assist in the procurement of new equipment and software as required.

Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

· Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

· 2+ years of experience in an IT support or helpdesk role.

· Experience with various operating systems (Windows, MacOS, Linux) and remote desktop applications.

· Strong understanding of computer systems, mobile devices, and other tech products.

· Excellent problem-solving and multitasking skills.

· Strong customer service orientation and communication skills.

· Ability to work independently and as part of a team.

Benefits:

· Health, dental, and vision insurance

· Retirement plan

· Paid time off

· Professional development opportunities

· Collaborative work environment with opportunities for growth and advancement.

Compensation:


Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.