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![IRISS Inc.](https://media.trabajo.org/img/noimg.jpg)
IT Support Specialist
2 months ago
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
IRISS Inc., a global leader in Safety & Reliability for critical asset monitoring, inspection, and management, specializing in the design, manufacturing, and sales of electrical and mechanical reliability solutions across multiple industries.
Position: IT Support Specialist
Location: IRISS HQ - Bradenton, FL
Reports To: IT Director
Position Overview: We are seeking a knowledgeable IT Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with non-technical users. The IT Support Specialist will provide first-line support to end-users, ensuring the smooth operation of our IT systems and services.
Responsibilities:
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions.
· Install, modify, and repair computer hardware and software.
· Identify, troubleshoot, and resolve technical issues in a timely manner.
· Document issues and resolutions in the ticketing system.
· Escalate complex issues to senior IT staff as needed.
· Perform regular maintenance tasks such as software updates, backups, and system monitoring.
· Create and maintain user guides and documentation.
· Assist with network administration tasks including setting up accounts, permissions, and passwords.
· Track and manage IT inventory including hardware, software, and licenses.
· Assist in the procurement of new equipment and software as required.
Qualifications:
· Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
· Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
· 2+ years of experience in an IT support or helpdesk role.
· Experience with various operating systems (Windows, MacOS, Linux) and remote desktop applications.
· Strong understanding of computer systems, mobile devices, and other tech products.
· Excellent problem-solving and multitasking skills.
· Strong customer service orientation and communication skills.
· Ability to work independently and as part of a team.
Benefits:
· Health, dental, and vision insurance
· Retirement plan
· Paid time off
· Professional development opportunities
· Collaborative work environment with opportunities for growth and advancement.
Compensation:
Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.