Assistant General Manager

5 months ago

Warrensville Heights, United States Goldfish Swim School - Cleveland East Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Paid time off
  • Profit sharing
  • Vision insurance

We are seeking an energetic and experienced Assistant General Manager to join our team We are a business dedicated to providing top-of-the-line children's swim lessons in a fun environment. As a member of our management team, you will be responsible for leading, mentoring and coaching our employees, providing families with an excellent member experience and driving the business forward. If you are ready to have fun while you work, be motivated by what you do, inspire families and feel rewarded daily, we want to hear from you

Requirements:
  • Ability to swim
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Desire to have FUN
Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Duties and Responsibilities:
  • Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
  • Helps the General Manager and department managers fulfill all daily tasks.
  • Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
  • Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
  • Provides sales and marketing training to all qualified sales staff.
  • Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
  • Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
  • Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
  • Initiates and oversees workplace culture and employee interaction and maintains a high level of employee engagement and satisfaction.
  • Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
  • Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Education/Experience: Bachelor’s degree or higher preferred. Two or more years management experience preferred.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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