Assistant General Manager
2 weeks ago
We are seeking a highly motivated and experienced Assistant General Manager to join our team at Goldfish Swim School - Cleveland East. As a key member of our management team, you will be responsible for leading, mentoring, and coaching our employees, providing families with an exceptional member experience, and driving the business forward.
Key Responsibilities:- Direct and control daily operations to ensure the school is running according to Goldfish Swim School standard operating procedures.
- Help the General Manager and department managers fulfill all daily tasks.
- Manage staff to ensure high productivity, excellent performance, and positive employee satisfaction.
- Interact with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training.
- Provide sales and marketing training to all qualified sales staff.
- Direct the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Gain knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
- Gain a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
- Initiate and oversee workplace culture and employee interaction and maintain a high level of employee engagement and satisfaction.
- Direct and oversee the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and train all current staff on the GSS EAP.
- Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
- Ability to swim.
- Ability to work with children.
- Excellent interpersonal communication and organizational skills.
- Desire to have FUN.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs, and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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