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Quality Assurance Manager
4 months ago
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the businessAt AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.
About the roleWhat you need to know:Create a clear vision and strategy for the team to move to an increasingly proactive and preventive role meeting the rapidly changing demands of the business and evolving technology
Proactively participate in the management of the Information Technology department
- Work with senior management to set the overall department direction
- Make recommendations for improvements in the delivery of services
- Initial discussions on ideas or issues which span over various units
- Take on special projects to implement change to provide a unified consistent approach
Maintain professional and technical knowledge
- Analyses current process for compliance requirements and efficiency
- Make recommendations on new technologies, processes and/or procedures
- Determine how new technologies would be incorporated into the existing structure and what information needs they would address to maintain a highly available environment
Lead Agile team members in the process and delivery aspects of their role
- Providing timely estimates
- Delivering on sprint commitments
- Assisting in removing roadblocks
- Ensure data validity for accurate sprint planning and project forecasting
- Engage in Agile ceremonies
Act with integrity and lead by example each and every day. Demonstrate ethical behaviors and practices, risk management and compliance to AIG policies
Maintain a quality, highly motivated Quality Assurance team
- Encourage professional growth and help identify growth opportunities for staff
- Responsible for employee development through goal setting, timely reviews, coaching and training
- Interview, hire, train, discipline and discharge staff as required
- Schedule staff to support the 24x7 operations of the company working closely with the offshore team members
- Promote and maintain professionalism in working environment
Experience:
- Education – 2 year degree in CIS/Computer Science or 5 years Travel Guard or Quality Assurance experience
- Supervisory Experience - 5 years of experience (or equivalent management training) in any of the following: Project Manager, Technical Lead, Team Lead or IT Management
- Ability to apply systems thinking to generate solutions, focus on process rather than the specific event to identify root cause and evaluate alternative solutions/process improvements
- Ability to perform in a fast-paced agile environment
- Ability to lead global cross functional teams in a 24x7x365 model
- Presentation skills with the ability to present to multiple levels of leadership and technical knowledge.
Veterans are encouraged to apply
#LI-NK1
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
IT - Information TechnologyEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Travel Assist, Inc.