Quality Assurance Specialist

3 days ago

Stevens Point, Wisconsin, United States Associated Banc-Corp Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at Associated Banc-Corp. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our Default Services and Loan Servicing operations.

Key Responsibilities
  • Monitor and evaluate calls for quality assurance and compliance through established quality assurance programs.
  • Track and analyze results for agent and vendor performance scorecards.
  • Develop and maintain a database of individual tests and results.
  • Proactively communicate any customer issues or trends to the Quality Assurance Manager/Supervisor.
  • Evaluate and audit individual judgment details, timelines, fees assessed, financial statements, title policies, FPI, PMI, and payoffs according to policy.
  • Convey feedback to the Quality Assurance Manager/Supervisor.
  • Ensure overall decisions made are the best option for the customer and the Bank.
  • Research complaint referrals, follow up to obtain accurate details, respond, and provide detail to Customer Care, Legal, and appropriate management.
  • Assist in reviewing processes for efficiencies by possessing basic knowledge in banking documents and procedures used in default services or Loan servicing.
  • Act as a liaison between third-party vendor management, department, and vendor, assist in the gathering of artifacts, coordinating productions, billing statements, research/troubleshooting, invoicing, maintain appropriate levels of inventory, and track vendor expenses.
  • Maintain proficiency on core computer systems, department database, Investor reporting systems, and Government reporting systems, including documentation updates, reviewing new enhancements, and recommending implementation of system problem-solving.
Requirements
  • Associate's Degree or equivalent combination of education and experience.
  • 2-4 years Quality Assurance Default related functions, Loan Servicing, Vendor Management, etc.
What We Offer
  • Competitive salaries with professional development and advancement opportunities.
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Personal banking, loan, investment, and insurance benefits.
Compliance Statement

Associated Banc-Corp is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

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