Dispatcher / Service Delivery Specialist

2 weeks ago


Fishers, United States Smart Care Full time
Smart Care Solutions is the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on Smart Care to provide Preventative Maintenance Programs, Equipment Installation & Disposal Services, Remote Temperature Monitoring, Water Filtration, and Emergency Repair Services of commercial refrigeration, cooking and ware washing equipment.

The Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.

Main Responsibilities:

Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements Build and solidify associate and customer relationships to increase customer satisfaction and retention Review and resolve escalated service issues and find unique and repeatable ways of solving issues

Basic Qualifications:

High school diploma or equivalent 3+ years’ experience in dispatch, customer service and/or restaurant management Intermediate experience in Microsoft Office / Window based environment

Preferred Qualifications:

Ability to learn unique and proprietary software Ability to multi-task and prioritize with strong organizational and time management skills Ability to work independently with minimal direct supervision Excellent verbal and written communication skills Previous SAP experience
  • Service Manager

    4 weeks ago


    Fishers, United States Smart Care Full time

    Join the industry leading Smart Care Equipment Solutions team as a Dispatch Service Manager. Supervise service delivery excellence by working directly with Regional Service Coordinators. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies,...

  • Travel Nurse

    2 days ago


    Fishers, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Fishers, IN. Shift: 3x12 hr nights Start Date: 06/03/2024 Duration: 13 weeks Pay: $2200 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience...


  • Fishers, United States Securitas Electronic Security Inc Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...

  • IT Application

    3 weeks ago


    Fishers, United States INFODYNAMICS Full time

    Job DescriptionJob DescriptionJob DescriptionINFODYNAMICS is looking for an Application/IT specialist that can help us grow our IT expertise and wants to be part of energetic team.INFODYNAMICS is a progressive software company based right here in Indy with thousands of customers. We have commercial software packages for document solutions, accounting process...


  • Fishers, United States Securitas Electronic Security Inc Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...


  • Fishers, United States Vaco Los Angeles Full time

    Sr. IT Support Specialist (Contract) in Fishers, IN at Vaco **Location:** **Experience:** Not Specified **Job Description** **Sr. IT Support Specialist**Long-term Contract - Fishers, IN **NO C2C or Sponsorship available** Primary Responsibilities * Provide Tier II-III help desk and project-level Service Desk functions to include evaluating,...

  • Travel Nurse

    2 days ago


    Fishers, United States Stability Healthcare Full time

    Stability Healthcare is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Fishers, IN. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2072 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses with great...


  • Fishers, United States Caliber Collision Centers Full time

    Service Center Fishers - Britton Park Rd JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required,...


  • Fishers, United States Concentra Career Choice Full time

    Overview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...


  • Fishers, United States VCA Animal Hospitals Full time

    VCA Advanced Veterinary Care Center is expanding its Emergency & Critical Care Service and is in search of a Veterinary Technician to become a valuable part of our Overnight Team!Our Emergency and Critical Care Service:Every day brings the chance to refine and elevate technical skills, making it an exciting journey of continuous improvement.As a vital member...


  • Fishers, United States VCA Animal Hospitals Full time

    VCA Advanced Veterinary Care Center is expanding its Emergency & Critical Care Service and is in search of a Veterinary Technician to become a valuable part of our Overnight Team!Our Emergency and Critical Care Service:Every day brings the chance to refine and elevate technical skills, making it an exciting journey of continuous improvement.As a vital member...


  • Fishers, United States VCA Animal Hospitals Full time

    VCA Advanced Veterinary Care Center is growing its Emergency & Critical Care Service and seeking a Veterinary Technician to join our Day Team!Compensation: $20 -32/hrStarting range is determined by skill set and years of experience in the field. Financial growth opportunities are available.Schedule: Full-time opportunity, with rotating weekends. Day/1st...


  • Fishers, United States VCA Animal Hospitals Full time

    VCA Advanced Veterinary Care Center is growing its Emergency & Critical Care Service and seeking a Veterinary Technician to join our Day Team!Compensation: $20 -32/hrStarting range is determined by skill set and years of experience in the field. Financial growth opportunities are available.Schedule: Full-time opportunity, with rotating weekends. Day/1st...

  • Procurement Manager

    1 week ago


    Fishers, United States Securitas Electronic Security Inc Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...


  • Fishers, United States Mcg Solutions Llc Full time

    Here at PMG Solutions, we are a rapidly growing Business Development firm specializing in individualized marketing and sales strategies to meet the needs of our clients. We are seeking a driven and professional entry-level Business Development Representative to assist our growing consumer base to assist in product inquiries, answering questions, and...

  • Warehouse Associate

    2 weeks ago


    Fishers, United States Heritage Landscape Supply Group Full time

    Ask Automatic, a partner of Heritage LSG is seeking a self-motivated, customer service-oriented individual to join its team. This full-time Warehouse role with driving duties will focus on warehouse duties such as stocking shelves, shipping products, loading/unloading trucks, and some driving as well. The workweek is Monday through Friday, with an...


  • Fishers, United States Medasource Full time

    *Position: *OSIC Installation Technicians*Location: *Onsite, Fishers, IN*Duration* 24 months to start*Shift:* 3:15p -11:45p M-FThe Off-Site Implementation Center (OSIC) Field Service Installation Technician will be responsible for the set-up and delivery of equipment ready for onsite installation at customer sites and according to the pre-installation...


  • Fishers, United States Medasource Full time

    *Position: *OSIC Installation Technicians*Location: *Onsite, Fishers, IN*Duration* 24 months to start*Shift:* 3:15p -11:45p M-FThe Off-Site Implementation Center (OSIC) Field Service Installation Technician will be responsible for the set-up and delivery of equipment ready for onsite installation at customer sites and according to the pre-installation...

  • Pediatric Hospitalist

    2 weeks ago


    Fishers, United States Indiana University Health Full time

    Riley Children\'s Health has an excellent opportunity to join the premier pediatric Hospital Medicine program in the state of Indiana. Our patient population draws throughout the state, encompassing diverse backgrounds and cultures at multiple sites within our large health system. The pediatric hospitalist care team sees patients at Riley Hospital in...


  • Fishers, United States Medasource Full time

    Position: OSIC Installation TechniciansLocation: Onsite in Fishers, INDuration 24-month contract with potential for full time extensionSchedule: 7am- 3:30pm or 3:15pm-11:45pmPay Rate: $30/hrStart Date: ASAPDescription:The Off-Site Implementation Center (OSIC) Field Service Installation Technician will be responsible for the set-up and delivery of equipment...