Service Manager

Found in: Talent US C2 - 2 weeks ago

Fishers, United States Smart Care Full time

Join the industry leading Smart Care Equipment Solutions team as a Dispatch Service Manager. Supervise service delivery excellence by working directly with Regional Service Coordinators. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Regional Service Coordinator development opportunities. 

What You Will Do:

Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings Daily work with RSCs on service efficiency, schedule adherence, and contracted service completion Participate in new Regional Service Coordinators (RSC) on-boarding and implementing/executing a training plan. Identifies the potential in an individual and aligns development activities to their abilities and talents Review RSC performance with the Operations Manager monthly to identify needed improvements. Manage daily work with RSCs on service efficiency, schedule adherence, and contracted service completion Work with Parts Department on parts issues, shipping, and delivery. Actively builds strong relationships with key stakeholders in the customer's organization Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You:

Utilize leadership skills to support and lead a high-performing team Develop your skills in leading a workforce Become part of a field service support management team with advancement opportunities Competitive salary and benefits Access to best-in-class resources, and technology This position will be in Fishers, Indiana

Basic Qualifications:

Must meet one of the following:

Associate degree and two years people management experience. A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).

Must have the following:

Must be able to read and write in English Immigration sponsorship not available for this role

Preferred Qualifications:

Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred. Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action. Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team. Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

  • Service Manager

    Found in: Talent US C2 - 2 weeks ago

    Fishers, United States Ultra Steak, Inc. Full time

    Texas Roadhouse, an awesome combination of casual dining and a full-service restaurant, likes to serve great food and treat customers well. Join our fun, family-like atmosphere. Job DescriptionDelegating and directing front of house duties, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and...

  • Customer Service Specialist

    1 week ago

    Fishers, United States Bangs Labs, Inc. Full time

    Who We Are Ott Scientific The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized products and...

  • Customer Service Specialist

    6 days ago

    Fishers, United States Bangs Labs Inc. Full time

    Who We AreOtt ScientificThe Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized products and...

  • Social Media Manager and Customer Service

    1 week ago

    Fishers, United States Pillowtops Direct Llc Full time

    Job Description Job Description PillowTops Direct, DBA BoxDrop Indianapolis, an independent branch of a national firm expanding in Fishers, off 96th street and HWY 69 in Fishers. Part / Full Time. Training Provided. Must Include Resume to be considered. Students and Others welcome. All may apply, and will be considered if qualified. Social Media...

  • Social Media Manager and Customer Service

    1 week ago

    Fishers, United States Pillowtops Direct Llc Full time

    Job DescriptionJob DescriptionPillowTops Direct, DBA BoxDrop Indianapolis, an independent branch of a national firm expanding in Fishers, off 96th street and HWY 69 in Fishers.Part / Full Time. Training Provided.Must Include Resume to be considered.Students and Others welcome. All may apply, and will be considered if qualified.Social Media representative...

  • Dispatcher / Service Delivery Specialist

    Found in: Talent US C2 - 2 days ago

    Fishers, United States Smart Care Full time

    Smart Care Solutions is the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on Smart Care to provide Preventative Maintenance Programs, Equipment Installation & Disposal Services, Remote Temperature Monitoring, Water Filtration, and Emergency Repair Services of...

  • Customer Service Lead

    1 week ago

    Fishers, United States CareerBuilder Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...

  • Account Manager

    6 days ago

    Fishers, United States Securitas Full time

    Account ManagerMust have Driver CertificationBi-lingual preferred but not required2 years of supervisory experience preferred We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over...

  • Clinical Project Manager

    3 days ago

    Fishers, United States Pintail Solutions Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONJob TitleClinical Project ManagerPosition TypeFull timeLocationRemoteTravel RequiredSome travel requiredExternal Posting URLApplications Accepted ByAudra Miller Mail:Audra MillerPintail Solutions, Suite 104012175 Visionary WayFishers, IN  46038Job DescriptionOverviewPintail Solutions is an accomplished advisory...

  • Clinical Project Manager

    23 hours ago

    Fishers, United States Pintail Solutions Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONJob TitleClinical Project ManagerPosition TypeFull timeLocationRemoteTravel RequiredSome travel requiredExternal Posting URLApplications Accepted ByAudra Miller Mail:Audra MillerPintail Solutions, Suite 104012175 Visionary WayFishers, IN  46038Job DescriptionOverviewPintail Solutions is an accomplished advisory...

  • Manager Practice Admin

    1 week ago

    Fishers, United States Community Health Network Full time

    Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and...

  • Sr Clinical Program Manager

    3 days ago

    Fishers, United States Pintail Solutions Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONJob TitleSr. Clinical Program ManagerPosition TypeFull timeLocationremoteTravel RequiredSome travel requiredExternal Posting URLApplications Accepted ByAudra Miller Mail:Audra MillerPintail Solutions, Suite 104012175 Visionary WayFishers, IN  46038Job DescriptionOverviewPintail Solutions is an accomplished...

  • Manager - Finance and Operations

    Found in: beBee jobs US - 1 week ago

    Fishers Hill, United States IOTAP Full time

    :IOTAP Inc.is a dynamic and forward-looking software company that specializes in providing innovative solutions for the Microsoft Cloud Service Provider (CSP) ecosystem.IOTAP is the creator of Work 365.Work 365 is a leading subscription management and billing automation application.As a trusted Microsoft partner, Work 365 is dedicated to simplifying and...

  • Director of Operations

    Found in: Appcast US C2 - 6 days ago

    Fishers, United States E-Commerce Company Full time

    About the CompanyAs a top 3P seller and full-service agency helping optimize brands on leading e-commerce marketplaces. We optimize and execute marketing, advertising, creative services, logistics, inventory management, and brand management for hundreds of partners across consumer categories. The company is located in greater Indianapolis and offers...

  • Director of Operations

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Fishers, United States E-Commerce Company Full time

    About the CompanyAs a top 3P seller and full-service agency helping optimize brands on leading e-commerce marketplaces. We optimize and execute marketing, advertising, creative services, logistics, inventory management, and brand management for hundreds of partners across consumer categories. The company is located in greater Indianapolis and offers...

  • Weekend Closer

    Found in: Talent US C2 - 2 weeks ago

    Fishers, United States Planet Fitness Full time

    Job Summary Hours are Saturday, 11:00am-7pm and Sunday, 11:00am-7pm.  The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  Greet members,...

  • Weekend Closer

    Found in: Talent US C2 - 2 days ago

    Fishers, United States Planet Fitness Full time

    Job Summary Hours are Saturday, 11-7 and Sunday, 11-7.  The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  Greet members, prospective members and...

  • Fishers Community Concierge

    1 week ago

    Fishers, United States Indianapolis Art Center Full time

    Job DescriptionJob DescriptionAbout Indianapolis Art CenterThe mission of the Indianapolis Art Center is to inspire creative expression in all people. Our vision is to build an inclusively united community through art by inspiring a better, stronger, and more culturally vibrant environment for all. Company Fit:Patience: Allows Team Members the ability to...

  • Caregiver / CNA / New CNA Grads (We Will Train) - St. Vincent Fishers Hospital

    1 week ago

    Fishers, United States Ascension Full time

    Ascension has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. We strive to expand access to high-quality, low-cost, person-centered care and services for all. At St. Vincent Fishers Hospital, caregivers can find both a jumpstart to their careers and clinical education opportunities. If you are looking for a...

  • New CNAs

    1 week ago

    Fishers, United States Ascension Full time

    Ascension has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. We strive to expand access to high-quality, low-cost, person-centered care and services for all. At St. Vincent Physical Therapy at Fishers, caregivers can find both a jumpstart to their careers and clinical education opportunities. If you are looking...