Product Application Specialist

3 weeks ago

Lafayette, United States Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations


Responsibilities
The Caterpillar Large Electric Power Solutions Division (LEPS) is seeking a Product Strategy and Product Definition lead for . In this role, the successful candidate will perform market analysis, strategy development, product portfolio definition, and detailed product definition for Large Electric Power’s microgrid and , with a focus on Energy Storage Systems and the integration of these systems at a site level. This position will define and support a portfolio of products that meet our customer’s needs, contribute to LEPS’ Energy Transition Strategy , and drives the organization to maximize Caterpillar's value to Electric Power customers and Caterpillar's share of future market OPACC.

Skill Requirements
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Products and Services: Knowledge of Energy Storage Systems, Microgrids and Advanced Power Products; ability to apply knowledge of ESS, Microgrids and Advanced Technology to diverse situations.

• Obtains information about product and service linkages with other related products and services elsewhere in organization.
• Researches the target market and how the product and services are sold and delivered.
• Explains current status, delivery alternatives and announced updates to products and services.
• Summarizes key features of major products or services in own unit.
• Assesses own unit's product alternatives, costs, and pricing.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques;

• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Adapts documents and presentations for the intended audience.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Uses active listening and probing techniques to surface problems, issues, and interests.
• Presents own position and listens attentively to position of others.

Technical Excellence: Knowledge of Energy Storage Systems and/or battery systems and various application methods; ability to develop and provide solutions to significant technical challenges.

• Advises others on the assessment and provision of all technical solutions.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.



Value Selling: While this is not a sales position knowledge of the principles and practices for selling products, technology and services remains important;

• Applies customer knowledge and understanding to define products & services with a focus on customer value and differentiation that will enable value selling consistently. •
• Solicits feedback from the dealer & customer community as a valued solution provider.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

• Achieves influence and impact even when holding a position contrary to the majority.

• Discards examples of persuasive arguments lacking substance or impact.

• Leads and presents collaborative assessments that persuasively influence decision makers.

• Advises on techniques to build rapport and commitment to common purpose.

• Determines and leverages the decision-making style of the individual or group being influenced.

• Delivers well-received presentations of cost, benefits, risks, and other considerations.

Preferred Location is Mossville, IL

Additional locations that will be considered:

Dallas, TX

Griffin, GA

Alpharetta, GA

Lafayette, IN

Houston, TX

Tucson, AZ

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