Application Support Engineer

2 weeks ago

West Lafayette, United States Teledyne FLIR Full time

The Application Support Manager is responsible for communication between sales, service, leadership, customers, and other team members, building and maintaining strong customer/channel/employee relationships. The Application Support manager is expected to maintain an exceptional working relationship with engineering, production, and service organizations and build out best practices to support customer needs.


Primary Duties & Responsibilities:

  • Working with sales team, manage pre and post-sale support of customer expectations.
  • Partnering with the sales and service teams - implementing the Go-to-Market business development strategy for GC/MS products.
  • Direct interface with customers on chemical detection and analysis using GC/MS. Provide assistance with method and application development and data analysis and interpretation, including reach-back support to review customer-generated data.
  • Manage team of method and application development scientists that provide support to internal and external customers.
  • Provide feedback to marketing and R&D regarding application, hardware, and software features needed to stay ahead of changing market.
  • Demonstrates ability to build and maintain positive and productive working relationships across a broad range of people and groups...
  • Makes sound, well informed, and objective decisions; perceives the impact and implications of these decisions; commits to action, even in uncertain situations, that support accomplishment of organizational goals.
  • Balances customer demands with sound business management. Can effectively match resources to the job and execute to meet business needs.


Job Qualifications:

  • Ph.D. degree in Analytical Chemistry required.
  • At least 3 – 5 years of experience with GC/MS method and application development strongly preferred. Experience with GC/MS sample preparation methods for all phases of matter strongly preferred.
  • Over 5 years of customer support experience in the area of chemical analysis and data interpretation.
  • Strong experience in GC/MS qualitative and quantitative data analysis and interpretation
  • Experience knowledge in MS/MS - tandem mass spectrometry.
  • Understanding cutting edge technologies and applications in the area of chemical analysis.
  • Demonstrated excellent written, presentation, and verbal communications skills including strong public speaking.
  • Excellent interpersonal and relationship-building skills.
  • Aptitude to understand and communicate scientific concepts, applications, and methods.
  • Manage multiple tasks in a result-oriented, commercial environment.


Other Desired Qualifications:

  • Work with sales, and business development along with potential/existing customers to identify and apply GC/MS for solutions to challenging chemical detection and analysis capabilities.
  • Engage with customers to develop application protocols and method optimization for the utilization of GC/MS products into new market opportunities and enhancements in existing market applications.
  • Author white papers, procedures, and technical bulletins on how to use GC/MS products for field and laboratory applications.
  • Employ expertise to present and help train others on GC/MS usage and best practices.
  • Supervise and direct the activities of Chemists on data collection and experimentation of GC/MS applications.
  • Experience with chemical analysis of sample mixtures in vapor, liquid, and solid phases.
  • Experience with supervising and managing a small staff of direct reports.



Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

  • Application Support Manager

    5 days ago

    West Lafayette, United States Teledyne Full time

    Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas...

  • Electronics Development Engineer

    4 days ago

    West Columbia, United States The Engineer Full time

    Salary: The starting salary is £51,196, which includes allowances totalling £2,841. Posted: 11/12/2023 Discipline: Electrical/Electronic, Electro-Mechanical, Engineering The starting salary is £51,196, which includes allowances totalling £2,841. The salary is broken down as £48,355 basic salary, which will increase annually until you reach the top of...

  • Applications Engineer

    3 days ago

    West Torrington, United States Aquinas Consulting Full time

    Job DescriptionJob DescriptionAquinas Consulting is currently looking to fill an Applications Engineer job in Torrington, CT with one of our major clients in the manufacturing industry.Applications Engineer Job responsibilities:Provide technical support to the Sales force in the areas of bearing design, design improvements, customer support, production...

  • Application Support Specialist

    2 weeks ago

    Lafayette, United States VieMed Full time

    Essential Duties and Responsibilities: Serve as the first point of contact for support requests related to all enterprise SaaS solutions. Employ strong troubleshooting and analytical skills to diagnose and resolve application issues. Work closely with the technology team to deploy, test, and update applications. Document known issues and escalate them as...

  • Application/System Support Specialist

    3 days ago

    Lafayette, United States Tippecanoe County Government Full time

    Job DescriptionJob DescriptionPOSITION: Application/System Support SpecialistDEPARTMENT: Prosecuting Attorney WORK SCHEDULE: 8:00 a.m. - 4:30 p.m., M-F or as assignedSALARY: $2,165.58 BiweeklyDUTIES AND RESPONSIBILITIES:This is a highly specialized position responsible for overseeing a law enforcement agency's technical operating systems including but...

  • Applications Engineer

    4 days ago

    West Chester, United States Cummins-Wagner Co., Inc. Full time

    Job Description Job Description Join our Team of Employee Owners! Why work for a company when you can own it? Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, and cooling markets. Job Title:...

  • Application Engineer

    2 weeks ago

    West McLean, United States Forsys Inc Full time

    Job DescriptionJob DescriptionRole: Application Engineer / Senior Devops EngineerYears of Experience: 10+ yearsLocation: McLean, VA(Hybrid) - Only Local Candidates Client : Brillio/Freddie MacPrimary SkillsAdobe Creative Cloud, Cloud Health, Cloud Storage, Cloudcheckr, CloudForms, CloudHub/Mule, Cloudlets, Demandware / Commerce Cloud, Informatica & ETL...

  • Applications Engineer

    3 days ago

    West Chester, United States Cummins-Wagner Co Inc Full time

    Job DescriptionJob DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, and cooling markets.Job Title:...

  • Research Engineer

    1 day ago

    West Lafayette, United States Cook Full time

    The Research Engineer is responsible for application of engineering principles to research and develop various medical devices, based on client needs. These responsibilities include completing project deliverables and tasks to support the evaluation Research Engineer, Engineer, Research, Technical, Product Development, Manufacturing, Technology, Medical

  • Photonics Support Engineer I

    5 days ago

    Lafayette, United States Thorlabs Full time

    Purpose of the Position The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments. The position works with several other Photonics Support and Design Engineers to...

  • Mechanical Engineer

    3 days ago

    West Lafayette, United States Purdue University Full time

    -As the P2 Mechanical Engineering Specialist or P3 Mechanical Engineer you will provide mechanical project engineering support through review, research, analysis, design, communication, coordination, and field observation activities. Provide assistance to ensure mechanical project scope is executed successfully and in accordance with the customer's desired...

  • Mechanical Engineer

    21 hours ago

    West Lafayette, United States Purdue University Full time

    - As the P2 Mechanical Engineering Specialist or P3 Mechanical Engineer you will provide mechanical project engineering support through review, research, analysis, design, communication, coordination, and field observation activities. Provide assistance to ensure mechanical project scope is executed successfully and in accordance with the customer's desired...

  • Lead/Principal Electrical Engineer

    1 week ago

    West Lafayette, United States Purdue University Full time

    -As the Lead Electrical Engineer you will act as an expert resource for the electrical engineering portion of facilities projects. These duties involve providing design, analysis and field engineering support for projects and Physical Facilities programs. You will be a PE licensed engineer comfortable with providing insight on key project decisions. You will...

  • Lead Electrical Engineer

    1 month ago

    West Lafayette, United States CareerBuilder Full time

    - As the Lead Electrical Engineer you will act as an expert resource for the electrical engineering portion of facilities projects. These duties involve providing design, analysis and field engineering support for projects and Physical Facilities programs. You will be a PE licensed engineer comfortable with providing insight on key project decisions. You...

  • Lead/Principal Electrical Engineer

    2 days ago

    West Lafayette, United States Purdue University Full time

    - As the Lead Electrical Engineer you will act as an expert resource for the electrical engineering portion of facilities projects. These duties involve providing design, analysis and field engineering support for projects and Physical Facilities programs. You will be a PE licensed engineer comfortable with providing insight on key project decisions. You...

  • Lead/Principal Electrical Engineer

    6 days ago

    West Lafayette, United States Purdue University Full time

    - As the Lead Electrical Engineer you will act as an expert resource for the electrical engineering portion of facilities projects. These duties involve providing design, analysis and field engineering support for projects and Physical Facilities programs. You will be a PE licensed engineer comfortable with providing insight on key project decisions. You...

  • IT Support Engineer

    2 weeks ago

    West Chester, United States Thinc Forward Full time

    We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network...

  • IT Support Engineer

    3 weeks ago

    West Chester, United States Thinc Forward Full time

    We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network...

  • IT Support Engineer

    4 weeks ago

    West Chester, United States Thinc Forward Full time

    Job DescriptionJob DescriptionWe are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities...

  • Entry Level Application Engineer

    3 days ago

    West Columbia, United States Electrical Equipment Company Full time

    Job DescriptionJob DescriptionEntry Level Application EngineerWe are seeking a dynamic and motivated Inside Technical Sales Engineer to join our team. As a subject matter expert, you will play a crucial role in driving revenue growth by providing technical expertise and support to our customers. Your primary focus will be on understanding customer needs,...