Assistant Manager: Customer Experience

6 months ago

Cincinnati, United States World Market Full time

What You’ll Do

In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action. Consistently exemplify, maintain, and foster the culture and values of World Market. Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management. Support and maintain a safe work environment through ongoing safety training, awareness, and accountability. Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager. Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience / Operations

Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals. Ensure all associates utilize company tools and technology to deliver an exceptional customer experience. Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors. Drive customer engagement behaviors to support all loyalty initiatives. Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management. Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training. Support and maintain Loss Prevention routines to support profitability initiatives. Complete Direct Store Orders and validate proper receiving. Manage all supply/fixture ordering and any facilities and maintenance issues. Responsible for validating, reconciling, and filing all monthly paperwork.

What You’ll Bring

Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently. Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred. Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business. Minimum Age 21 years. Ability to lift up to 40 lbs.

Why We Love It

Flexible scheduling to support your work-life balance. Associate discount to World Market A fun and supportive work environment where you feel welcome and safe. A culture of inclusion that empowers you to be your best authentic self. Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after working 250 hours within their first three (3) months of employment.

Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

  • Customer Experience Manager

    3 weeks ago

    Cincinnati, United States LSI Industries Inc. Full time

    Build your Career with an Industry Leader LSI’s heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,900 people at 16 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange...

  • Senior Customer Experience Manager

    3 weeks ago

    Cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Experience Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Senior Customer Experience Manager

    3 weeks ago

    cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Experience Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Junior Sales

    2 weeks ago

    Cincinnati, United States Remote Vans® 🚐 📶 Full time

    We are seeking a dedicated and enthusiastic Junior Sales & Customer Experience Manager to join our team. This role will focus on fostering relationships with both new and existing customers, striving to enhance customer satisfaction, loyalty, and advocacy by ensuring a positive and satisfactory experience at every touchpoint throughout their journey as a...

  • Customer Experience Specialist

    4 days ago

    Cincinnati, United States Kardex Full time

    The Customer Experience Engineer for Kardex AutoStore will maintain and enhance the functionality of the office demo system, learn and integrate new technology added to the Customer Experience Center, and deliver engaging product demonstrations to customers. This role involves hands-on management of demo equipment, developing a deep understanding of Kardex...

  • Customer Experience Ambassador

    1 month ago

    Cincinnati, Ohio, United States United Dairy Farmers Full time

    Key Responsibilities:As a Guest Service Associate at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. This includes greeting them with a warm smile, ensuring the store is prepared and ready for guests at all times, and anticipating their needs to provide assistance and ensure a positive experience.Key...

  • Team Leader, Customer Experience

    6 months ago

    Cincinnati, United States Crate and Barrel Full time

    Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the . and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home...

  • Retail Sales Associate

    2 weeks ago

    Cincinnati, Ohio, United States Burlington Stores Full time

    About Burlington StoresBurlington Stores, Inc. is a leading off-price retailer offering customers an exciting and diverse selection of products at unbeatable prices.Job SummaryWe are seeking a Retail Sales Associate - Customer Experience Specialist to join our team! As a key ambassador for our brand, you will be responsible for providing exceptional customer...

  • Full Time Customer Experience Supervisor

    5 months ago

    Cincinnati, United States TJ Maxx Full time

    JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing,...

  • Full Time Customer Experience Coordinator

    3 months ago

    Cincinnati, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Retail Customer Experience Supervisor

    2 months ago

    Cincinnati, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Customer Success Manager

    2 months ago

    Cincinnati, United States Vector Solutions Full time

    Job Type Full-time Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public,...

  • Customer Success Manager

    2 months ago

    Cincinnati, United States Vector Solutions Full time

    Apply Job Type Full-time Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday...

  • Assistant Manager

    4 weeks ago

    Cincinnati, United States Hibbett Retail, Inc. Full time

    06104 Cincinnati, OH LE_303 City Gear, LLC Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to...

  • Sales Associate

    4 weeks ago

    Cincinnati, Ohio, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Floor Associate to join our team at TJ Maxx. As a Sales Floor Associate, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.Key...

  • Customer Experience Coordinator

    2 months ago

    Cincinnati, United States Reserve Squad Full time

    Front Office Coordinator and Receptionist Candidates who apply must live in the Cincinnati area since this is an ONSITE IN OFFICE position. Our Cincinnati client needs an engaging and charismatic person who will be the first person to engage with anyone entering the Work Studio and Showroom. This person will be responsible for ensuring that visitors feel...

  • Customer Sales Manager

    4 weeks ago

    Cincinnati, United States B&G Foods Full time

    Ready to be part of something special? Join our Family! Drive sales in a direct selling capacity through fact based selling and forming productive customer relationships for assigned accounts. Responsibilities: Responsible for selling products directly to retailer, end-user, or distributor within assigned geographic territory, industry, or account. Maintain...

  • Customer Care Manager

    2 weeks ago

    Cincinnati, United States Givaudan Ltd Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...

  • Customer Relationship Advocate Career Development Experience

    1 month ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Role OverviewThe Customer Relationship Advocate Career Development Experience at Fidelity Investments is a unique opportunity for early career growth. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of...

  • Administrative Assistant with Sales Support Experience

    2 weeks ago

    Cincinnati, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Administrative Assistant with Sales Support ExperienceLocation: Blue Ash, OhioPay Rate: $26 - $28 per hourType: Contract to HireCompany: LHH Recruitment Solutions (on behalf of our client)Job Description:We are seeking a motivated and detail-oriented Administrative Assistant with Sales Support Experience to join our...