Customer Success Manager

2 months ago

Cincinnati, United States Vector Solutions Full time

Job Type

Full-time

Description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

We are seeking a Customer Success Manager who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes.

What You'll Do:

  • Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption.
  • Serve as primary contact for administrators in your book of business.
  • Conduct regular business reviews to achieve success against customer goals.
  • Proactively communicate platform updates, best practices, and progress against open issues to your book of business.
  • Identify and escalate major product issues, client concerns, and retention risks.
  • Host best practices webinars and office hours on a rotating schedule.
  • Participate with User Acceptance Testing as requested by senior leadership.
  • In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles.
  • Contribute to team projects as directed by leadership.
  • Serve as point of escalation for customer support issues.
  • Thoroughly understand your product, including independently providing demonstrations to customers.
  • Identify, document, and resolve issues that occur including assisting junior team members with problem solving.
  • Assisting senior team members
Requirements
  • Ability to perform in a self-managed environment.
  • Excellent interpersonal skills needed to develop strong business relationships with clients.
  • Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
  • Confidence presenting new ideas to clients and high-level executives.
  • Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
  • Excellent communication skills verbally and written in addition to presentation skills.
  • Strong work ethic and ability to work independently with minimal supervision.
  • Excellent organizational skills.
  • Ability to adapt to new conditions, assignments, and deadlines.
  • Excellent time management, goal setting and prioritization capability.
  • Thrives working in a fast-paced, team environment.
  • Able to travel onsite to assist customers when needed - no more than 10%.
  • Bachelor's degree in a related field.
  • 3-5 years' experience in a customer-facing, service-oriented position focusing on relationship management.
  • Prolonged periods of sitting at a desk and working on a computer.
  • May occasionally lift up to 15 pounds
  • Ability to travel up to 10%
  • This is a hybrid role that will require 1-2 days in office.
What You Can Expect From Us:
  • Friendly, open, and casual work environment (ditch the suit & tie)
  • Comprehensive, quality benefits package effective first of the month following your date of hire
  • Matching 401(k) retirement plan
  • Healthy work-life balance with flexible work arrangements and generous time off
  • Educational assistance available for all employees
  • Generous referral incentive program
  • Company social events
  • Philanthropic opportunities
What We Value:
  • Teamwork -Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
  • Customers First -Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
  • Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
  • Inclusiveness -Uniqueness is powerful. Diversity, equity and inclusion guide how we build our teams and cultivate our leaders, creating a company that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
  • Act Now -We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
  • Curiosity -We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
  • Ownership -We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, (including gender identity), sexual orientation, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, marital status, or status as a protected veteran.

  • Client Success Manager

    2 weeks ago

    Cincinnati, United States Encore Technologies Full time

    Position Summary: As a Client Success Manager at Encore, you will be responsible for nurturing and managing client relationships, ensuring the delivery of exceptional service, and driving value for our clients. Your primary focus will be to engage with clients, understand their needs, and proactively work with them to achieve their goals, while maintaining a...

  • Client Success Manager

    2 weeks ago

    cincinnati, United States Encore Technologies Full time

    Position Summary: As a Client Success Manager at Encore, you will be responsible for nurturing and managing client relationships, ensuring the delivery of exceptional service, and driving value for our clients. Your primary focus will be to engage with clients, understand their needs, and proactively work with them to achieve their goals, while maintaining a...

  • Customer Development Manager

    2 weeks ago

    Cincinnati, United States Nestle Full time

    At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature‘s Bounty, Vital Proteins, Orgain, Nuun,...

  • Customer Experience Manager

    3 weeks ago

    Cincinnati, United States LSI Industries Inc. Full time

    Build your Career with an Industry Leader LSI’s heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,900 people at 16 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange...

  • Leadership and Business Development Manager

    4 weeks ago

    Cincinnati, United States Barbara Kowk Success And Empowerment Full time

    Seeking a highly motivated self-starter who loves to connect with people, encourage leadership, and strive to deliver excellence. Create your new reality in business and take control of your success.Who you are: You are a success-driven, energetic professional who is searching for the next great career adventure where the products and services bring real...

  • Customer Care Manager

    2 weeks ago

    Cincinnati, United States Givaudan Ltd Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...

  • Customer Sales Manager

    4 weeks ago

    Cincinnati, United States B&G Foods Full time

    Ready to be part of something special? Join our Family! Drive sales in a direct selling capacity through fact based selling and forming productive customer relationships for assigned accounts. Responsibilities: Responsible for selling products directly to retailer, end-user, or distributor within assigned geographic territory, industry, or account. Maintain...

  • Senior Customer Service Manager

    1 month ago

    Cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Service Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately. This...

  • Senior Customer Fulfillment Manager

    4 weeks ago

    cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Fulfillment Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Senior Customer Experience Manager

    3 weeks ago

    cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Experience Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Senior Customer Fulfillment Manager

    4 weeks ago

    Cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Fulfillment Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Senior Customer Experience Manager

    3 weeks ago

    Cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Experience Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Customer Operations Coordinator

    2 weeks ago

    Cincinnati, United States Strategic HR Client Job Openings Full time

    Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your...

  • Customer Operations Coordinator

    3 weeks ago

    Cincinnati, United States TyTek Full time

    Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your...

  • Career Success Standards Director

    4 days ago

    Cincinnati, United States Insights Training Group Full time

    We have an exciting new job opportunity for you at the Cincinnati Job Corps Center! We are currently seeking energetic, talented applicants! At Insights Training Group LLC, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. Come join our amazing team! We...

  • Junior Sales

    2 weeks ago

    Cincinnati, United States Remote Vans® 🚐 📶 Full time

    We are seeking a dedicated and enthusiastic Junior Sales & Customer Experience Manager to join our team. This role will focus on fostering relationships with both new and existing customers, striving to enhance customer satisfaction, loyalty, and advocacy by ensuring a positive and satisfactory experience at every touchpoint throughout their journey as a...

  • Customer Service Representative

    6 hours ago

    Cincinnati, United States Level Up Campaigns Full time

    Customer Success Specialist – Cincinnati, OH.Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently, and...

  • Customer Service Specialist

    3 months ago

    Cincinnati, United States Level Up Campaigns Full time

    Customer Success Specialist – Cincinnati, OH.Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently,...

  • Customer Service Representative

    4 months ago

    Cincinnati, United States DuBois Chemicals Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY: DuBois Chemicals is seeking a full-time Customer Service Representative to provide the highest level of service to all internal/external customers. Responsible for processing orders...

  • Customer Service Director

    1 day ago

    Cincinnati, United States StandardAero Full time

    Customer Service Director Location: Cincinnati OH Reporting directly into Vice President, Customer Programs Build an Aviation Career You’re Proud Of Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any...