Senior Customer Experience Manager
3 weeks ago
Summary
Join Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Experience Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately. This role involves leadership of an evolving customer service and invoicing team and leading transformation within the function.
Duties and Responsibilities
- Client Relationship Management: Build and maintain positive, long-term relationships with customers, acting as their point of escalation on issues that cannot be resolved by CSR’s.
- Order Processing: Developing processes to accurately process orders, ensuring that they meet client specifications and are delivered on time.
- Issue Resolution: Handle customer inquiries, complaints, and issues by coordinating with internal departments (e.g., sales, logistics, and supply chain planning) to ensure swift and effective resolutions.
- Account Monitoring: Track and monitor account performance, analyzing trends to proactively address potential issues or areas for improvement.
- Reporting & Communication: Provide regular updates and detailed reports on order status, delivery timelines, and any account-related developments to both customers and internal stakeholders.
- Customer Feedback: Gather and relay customer feedback to internal teams, helping improve services, products, or processes.
- Cross-functional Coordination: Work closely with the sales and supply planning teams to ensure customer orders align with production schedules and inventory availability.
- Problem Solving: Anticipate potential issues or challenges with key accounts and develop contingency plans or solutions to avoid service disruptions.
- Database Maintenance: Oversee maintaining up-to-date client records in the Navision customer cards, ensuring that all information is accurate and comprehensive.
- Leading Transformation: Leading activities related to the department’s implementation of SAP and maturation of EDI capabilities.
Qualifications & Experience
- Education: Bachelor’s degree in business, communications, or a related field or equivalent experience in the Customer Service field is required.
- Experience: Previous experience in customer service, particularly in handling key accounts or high-volume clients, is highly desirable.
- Skills:
- Strong communication and interpersonal skills.
- Problem-solving abilities and critical thinking.
- Ability to manage multiple tasks in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Proficient in CRM software, MS Office Suite (Excel, Word, PowerPoint), and order management systems.
Supervisory Responsibility
Responsibility for customer service and invoicing team.
-
Senior Customer Experience Manager
3 weeks ago
Cincinnati, United States Lakeview Farms Full timeSummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Experience Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....
-
Customer Experience Ambassador
1 month ago
Cincinnati, Ohio, United States 99 Exposure Full timeJob Overview99 Exposure is seeking a highly motivated and dedicated Customer Relations Representative to join our team. As a key member of our marketing team, you will be responsible for developing and implementing promotional fundraising campaigns to increase brand awareness and long-term donor loyalty for our charity partners.Key...
-
Senior Customer Manager
4 weeks ago
Cincinnati, Ohio, United States Chiquita Brands Full timeJob DescriptionThe Senior Customer Manager will collaborate closely with the Director of Sales to achieve objectives for key accounts, focusing on forecasting, budgeting, and ensuring quality specifications are met.Key Responsibilities:Present comprehensive category management data to clients.Contribute to the development of customer pricing protocols.Create...
-
Customer Experience Manager
3 weeks ago
Cincinnati, United States LSI Industries Inc. Full timeBuild your Career with an Industry Leader LSI’s heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,900 people at 16 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange...
-
Senior Customer Fulfillment Manager
3 weeks ago
Cincinnati, United States Lakeview Farms Full timeSummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Fulfillment Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....
-
Senior Customer Service Manager
1 month ago
Cincinnati, United States Lakeview Farms Full timeSummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Service Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately. This...
-
Junior Sales
2 weeks ago
Cincinnati, United States Remote Vans® 🚐 📶 Full timeWe are seeking a dedicated and enthusiastic Junior Sales & Customer Experience Manager to join our team. This role will focus on fostering relationships with both new and existing customers, striving to enhance customer satisfaction, loyalty, and advocacy by ensuring a positive and satisfactory experience at every touchpoint throughout their journey as a...
-
Senior Research Lead
1 month ago
Cincinnati, Ohio, United States Dunnhumby Full timeSenior Research Lead - Customer Insightsdunnhumby is a global leader in Customer Data Science, empowering businesses to compete and thrive in the modern data-driven economy. Our mission is to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.We are looking for a talented Senior Research Lead to help...
-
Customer Experience Specialist
2 days ago
Cincinnati, United States Kardex Full timeThe Customer Experience Engineer for Kardex AutoStore will maintain and enhance the functionality of the office demo system, learn and integrate new technology added to the Customer Experience Center, and deliver engaging product demonstrations to customers. This role involves hands-on management of demo equipment, developing a deep understanding of Kardex...
-
Senior Confectionary Business Manager
4 weeks ago
Cincinnati, Ohio, United States Ghirardelli Chocolate Full timeKey Responsibilities:As a Senior Confectionary Business Manager at Ghirardelli Chocolate, you will be responsible for achieving sales budget, new item distribution targets, trade promotion budget, forecasting targets, expense management, and MAPS objectives for assigned accounts. This includes all customer communication, trade funds management, forecasting,...
-
Senior Account Manager
3 days ago
Cincinnati, Ohio, United States Hilti Corporation Full time**Career Opportunity:**As a Senior Account Manager at Hilti Corporation, you will serve as the primary point of contact for our valued customers, embodying our mission to improve construction productivity, safety, and sustainability. Your primary responsibility will be to manage a portfolio of customer accounts, building strong relationships and providing...
-
Customer Success Manager
2 months ago
Cincinnati, United States Vector Solutions Full timeApply Job Type Full-time Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday...
-
Customer Success Manager
2 months ago
Cincinnati, United States Vector Solutions Full timeJob Type Full-time Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public,...
-
Senior Research Lead
1 month ago
Cincinnati, Ohio, United States Dunnhumby Full timeAbout the RoleWe are seeking a highly skilled Senior Research Lead to join our Americas Insights and Strategy team. As a Senior Research Lead, you will be responsible for delivering primary research projects for clients in North America and Latin America.Key ResponsibilitiesScope, manage, and deliver innovative primary research projects for retailers and...
-
Executive Kitchen Manager
4 weeks ago
Cincinnati, Ohio, United States Senior Lifestyle Full timeJob SummaryWe are seeking a highly skilled and experienced Sous Chef to join our culinary team at Senior Lifestyle. As a key member of our kitchen staff, you will be responsible for assisting the Executive Chef in overseeing daily operations and ensuring the highest quality food products and kitchen cleanliness.Key ResponsibilitiesAssist in the oversight of...
-
Customer Sales Manager
3 weeks ago
Cincinnati, United States B&G Foods Full timeReady to be part of something special? Join our Family! Drive sales in a direct selling capacity through fact based selling and forming productive customer relationships for assigned accounts. Responsibilities: Responsible for selling products directly to retailer, end-user, or distributor within assigned geographic territory, industry, or account. Maintain...
-
Senior Marketing Manager
1 month ago
Cincinnati, Ohio, United States StandardAero Full timeJob SummaryStandardAero is seeking a highly skilled Senior Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing marketing strategies to drive business growth and customer engagement.Key Responsibilities* Develop and implement social media and digital marketing campaigns to...
-
Senior Living Sales Director
2 weeks ago
Cincinnati, United States The Kenwood by Senior Star Management Company Full timeA successful CR Director is self-motivated, systems-oriented, and enjoys a fast-paced learning environment. They create real, meaningful relationships quickly with prospective residents and their adult children/influencers by drilling down during the discovery process to truly understand the driving motivations, emotions, and needs of the customer. They have...
-
Senior IT Project Manager
4 weeks ago
Cincinnati, Ohio, United States Virtual Full timeJob DescriptionVaco is seeking an experienced Senior IT Project Manager to lead long-term opportunities in Cincinnati, OH.Key Responsibilities:Manage large-scale, Enterprise-wide initiatives simultaneouslyLead and coordinate all aspects of projects, including planning, scheduling, scope management, and resource allocationEnsure project results meet...
-
Tax Senior Manager
4 weeks ago
Cincinnati, Ohio, United States Cherry Bekaert Full timeAt Cherry Bekaert, we are seeking a highly skilled Tax Senior Manager to join our team in Cincinnati, OH. As a Tax Senior Manager, you will be responsible for managing client tax compliance needs, anticipating tax and business issues, and recognizing tax planning opportunities.Key Responsibilities:Manage engagements and provide knowledgeable review of...