Patient Services Coordinator

3 weeks ago

Lexington, United States University Of Kentucky Full time

Required License/Registration/Certification

None. Physical Requirements Working in front of a computer for extended periods of time. Shift Monday – Friday;; Day shift. Job Summary The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include: obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service. Skills / Knowledge / Abilities Attention to detail, accuracy, computer literacy, 90% accuracy on skills assessment, 95% accuracy on audit, customer service focused, teamwork, effective written & verbal communication, proficiency with sequential numbers, empathy, judgement, problem solving, organizational knowledge, sensitivity to patient privacy. Does this position have supervisory responsibilities? No Preferred Education/Experience Candidates with medical/dental office experience preferred. Deadline to Apply 11/17/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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