LAN Administrator III

2 weeks ago

Baltimore, United States Johns Hopkins University Full time

Job Req ID:

114452

LAN Administrator III

IT@JH Client Technology Solutions (CTS) is seeking a who will be responsible for all desktop/mobile devices for the Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) on the East Baltimore and Homewood Campus locations.

Specific Duties & Responsibilities

Provides direct support to JHPS and JHPD clients for desktop, application and peripheral support. This position will also support end user technology in JHPS communications centers. Supports JHHS/JHU clients with specialized JHPS software such as video management and computer-based panic alarms. Operational work prioritized by IT management provided by JHPS IT leadership but will organizationally report into IT@JH CTS organization. Once properly trained and acclimated to the environment, the individual in this position will be expected to perform at a high level of technical caliber and be able to resolve/troubleshoot/maintain the overall health and compliance of the end point fleet.

Specific Devices, Software, Projects

Responsible for end point support for applications that exist in JHPS as well as applications used institutionally. Supports a number of different client-side devices including Dell laptops/desktops, Apple MAC/OSX, mobile device platforms using iOS and potentially Android along with other peripherals specific to JHPS. Applications specific to Public Safety including CCURE 9000, victor video management, Lynx panic alarms, visitor management, app tracker, ARMS, AXON, and other Public safety software.

Scale/size of Area, Project and/or System Supported

Works with a team to support approximately 1,000 customers across multiple campus locations and will include support for Public Safety officers and the JHPD. Will work with the various application and server teams for the specialized software needed in the department. Systems in these areas are critical to the functions provided the Public Safety/JHPS departments.

Special Knowledge, Skills & Abilities

Must demonstrate strong critical thinking and analytical reasoning skills. Ability to work on multiple priorities effectively. Ability to prioritize conflicting demands. Ability to execute assigned project tasks within established schedule. Ability to work collaboratively in a team environment. Ability to communicate effectively in the service of users and colleagues. Writes and communicates clearly and concisely. Possesses sound documentation skills. Ability to maintain confidentiality Must demonstrate exemplary customer service skills.

Special Physical Requirements for the Job

Able to lift objects up to 50lbs. Able to travel between buildings on a campus location or between campus locations.

Minimum Qualifications
Two years college coursework. Five years related experience. Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins Universitys salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: .

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the .

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

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