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lan administrator

4 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Req#: LAN Administrator I

Monday-Friday (8:30-5)

Hybrid/Remote

Johns Hopkins @ Mt. Washington Campus

5801 Smith Ave., Davis Bldg.

Lower Level

Baltimore, MD 21209

Key Responsibilities:

  • Provide technical remote support for users in a mixed operating system environment (75% Windows, 25% Mac).
  • Support of mobile devices – iPhone/iPads and Android Devices using Enterprise Mobile Management
  • Support virtualization environment – client side
  • Effective troubleshooting abilities
  • Handle client issues via phone, remote support tools, email and live chat.
  • Provide excellent service through active listening
  • Aim to resolve issues on the first contact
  • Effectively use Service Now for incident management, customer interaction and follow up
  • Become a customer advocate
  • Demonstrate a passion for expanding your technical understanding and experience.
  • Training of new staff
  • Ability to lift up to 50lbs
  • Other duties as assigned.

Skills:

  • Experience with Active Directory
  • Experience with Citrix
  • Experience with VPN
  • Experience with SCCM
  • Experience with Windows Operating Systems
  • Experience with Office 365MS Office Products
  • Experience with ticketing systems
  • Knowledge of network Infrastructure
  • Strong problem-solving and critical thinking capabilities
  • Keen attention to detail
  • Great organization, time management and prioritization
  • Great customer service and interpersonal skills.
  • Effective communication skills including speaking and active listening
  • Ability to make sound decisions independently a must.
  • 50+ WPM

Required Education: High School/ GED.

Required Experience: Three years of related experience with computing devices and operating systems, and analysis of user needs

Preferred Job Qualifications: Knowledge in the assigned IT environments.

Knowledge, Skills, & Abilities (KSA's):

  1. Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
  2. Demonstrate critical thinking and reasoning skills.
  3. Ability to work on multiple priorities effectively.
  4. Ability to prioritize conflicting demands.
  5. Ability to execute assigned project tasks within established schedule.
  6. Ability to work collaboratively in a team environment.
  7. Ability to communicate effectively in the service of users and colleagues.
  8. Write and communicate clearly and concisely.
  9. Possess sound documentation skills.
  10. Ability to maintain confidentiality
  11. Demonstrate exemplary customer service skills.

Working Conditions

  • Works in an office/home environment. Sometimes needs to travel between various JHHS locations.
  • Work requires visual acuity (including close vision, color vision for close computer work)
  • Work involves working in a fast-paced environment with exposure to noises, of an open office setting, and with frequent interruptions. (i.e., phone calls, last minute demands requiring prompt resolution).