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Lan Administrator
4 weeks ago
Overview:
**Responsibilities**:
- Collaborates with the Helpdesk to respond to and resolve end-user service requests, including but not limited to, LAN connectivity issues; network printer configurations; intranet/internet access problems; granting file access; changing permissions; memory upgrades; performing software installations, upgrades, and configurations; PC and peripheral installations, upgrades, and configurations; troubleshooting and replacement of motherboards, memory, hard drives, sound cards and other components; activation of network drops; and assisting with departmental moves.
- Installs and integrates local client PC’s to the LAN. Configures and tests file paths to appropriate servers/folders, and tests network printing capabilities.
- Creates and manages users/user groups in the directory structure, configures TCP/IP protocols, and determines and assigns security permissions.
- Utilizes imaging software to create workstation images.
- Manages the integrity and security of workstations, various servers, server software, and user files.
- Troubleshoots and repairs LAN connectivity problems, activates drops, and coordinates the repair of damaged or malfunctioning cable.
- Researches, tests, and deploys new products, enterprise software releases, and upgrades used to enhance, protect, and secure the IS infrastructure.
- Works with user community to analyze needs and provide solutions.
- Recommends new technologies to improve system efficiencies, enhance end-user functionality, standardize systems, and reduce costs.
- Assists in developing internal IS policy and procedures and recommends plans for hardware/software upgrades and rollouts.
- Escalates unresolved problems and updates notes in the FreshService.
Qualifications:
**QUALIFICATIONS**:
MCP, MCDST, and/or MCSA certification preferred.
**EDUCATION**:
- High School Diploma or equivalent required.
- Associates degree in Computer Science or related field preferred.
**EXPERIENCE**:
Minimum of four years of experience in a networking environment providing end-user technical support is required. An Associate’s degree may be substituted for up to two years of the required experience.
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