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lan administrator
1 month ago
Req#: LAN Administrator I
Monday-Friday (8:30-5)
Hybrid/Remote
Johns Hopkins @ Mt. Washington Campus
5801 Smith Ave., Davis Bldg.
Lower Level
Baltimore, MD 21209
Key Responsibilities:
- Provide technical remote support for users in a mixed operating system environment (75% Windows, 25% Mac).
- Support of mobile devices – iPhone/iPads and Android Devices using Enterprise Mobile Management
- Support virtualization environment – client side
- Effective troubleshooting abilities
- Handle client issues via phone, remote support tools, email and live chat.
- Provide excellent service through active listening
- Aim to resolve issues on the first contact
- Effectively use Service Now for incident management, customer interaction and follow up
- Become a customer advocate
- Demonstrate a passion for expanding your technical understanding and experience.
- Training of new staff
- Ability to lift up to 50lbs
- Other duties as assigned.
Skills:
- Experience with Active Directory
- Experience with Citrix
- Experience with VPN
- Experience with SCCM
- Experience with Windows Operating Systems
- Experience with Office 365MS Office Products
- Experience with ticketing systems
- Knowledge of network Infrastructure
- Strong problem-solving and critical thinking capabilities
- Keen attention to detail
- Great organization, time management and prioritization
- Great customer service and interpersonal skills.
- Effective communication skills including speaking and active listening
- Ability to make sound decisions independently a must.
- 50+ WPM
Required Education: High School/ GED.
Required Experience: Three years of related experience with computing devices and operating systems, and analysis of user needs
Preferred Job Qualifications: Knowledge in the assigned IT environments.
Knowledge, Skills, & Abilities (KSA's):
- Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
- Demonstrate critical thinking and reasoning skills.
- Ability to work on multiple priorities effectively.
- Ability to prioritize conflicting demands.
- Ability to execute assigned project tasks within established schedule.
- Ability to work collaboratively in a team environment.
- Ability to communicate effectively in the service of users and colleagues.
- Write and communicate clearly and concisely.
- Possess sound documentation skills.
- Ability to maintain confidentiality
- Demonstrate exemplary customer service skills.
Working Conditions
- Works in an office/home environment. Sometimes needs to travel between various JHHS locations.
- Work requires visual acuity (including close vision, color vision for close computer work)
- Work involves working in a fast-paced environment with exposure to noises, of an open office setting, and with frequent interruptions. (i.e., phone calls, last minute demands requiring prompt resolution).
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