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Lan Administrator Iii
5 months ago
The Johns Hopkins Bloomberg School of Public Health Office of Information Technology is seeking a **_LAN Administrator III_**. The position is responsible for administration, testing, maintenance, performance, implementation, security, and support of various departmental computing device platforms, including the installation and testing of new software, operating systems, servers (which are computer program/programs that provide services to other computer programs (and their users) in the same or other computers), related utilities/services, and hardware products as well as the integration of new products and/or software release upgrades into the current environment. Analyze user needs in the computing device environment and recommend products and services that meet those needs. Ensure that the integrity of the computing environment is maintained in an efficient and cost-effective manner. Responsible for delivering, moving and installing computing devices and related software as well as device inventory.
- Job scope/complexity_
Prioritizes and performs work independently. Participates in segments of large projects. Independently leads small projects (for example planning and implementing movement of multiple workstations, or a department from one area to another involving inter-connected workstations, software, hardware, and server updates). Device management complexity is typically at an advanced level. Demonstrates strong ability in technology and/or strong understanding of the business/clinical/education/research process and workflow. Works with clients and peers to define and determine needs and suggest solutions to requirements. Builds and maintains relationships through positive interactions. Demonstrates ability to provide good customer service. Provides guidance and training to lower-level employees. Tasks are complex (i.e., working with multiple types of devices, or integrated software over multiple devices, or software that affects a large number of customers).
**Specific Duties & Responsibilities**
- Analysis & Design_
- Analyzes and documents customer needs in the computing device environment by meeting with the customer to evaluate business problems and to recommend solutions for complex problems.
- Develops and documents implementation plans.
- Evaluates and recommends vendor software packages and hardware by investigating tools available in the industry to support the customers and the current environment.
- Creates software utilities for device management such as printer setup utilities, font downloading utilities and batch files and for automated installation of software on client devices by identifying and acquiring appropriate tools to improve total cost of ownership and customer service.
- Establishes device management procedures and standards such as access methods and time, security validation checks, and documentation by working with team members to ensure conformance with information system and organization objectives.
- Install, Configure, Maintain_
- Manages computing device lifecycle by maintaining device and software inventories, by performing preventive maintenance accordingly with industry standards, and by repairing and replacing equipment as needed to deliver service to the customers.
- Responds to and resolves alerts on servers, devices, storage utilization, and directory service health and device performance by using appropriate tools to provide stable performance to the customers.
- Creates, schedules, monitors, and validates quality of backups, accordingly with industry standards and procedures, to ensure that recovery is possible in the event of equipment or software failure.
- Restores files as needed.
- Develops and maintains disaster recovery plans and documentation for local departmental equipment by following department standards to provide environment stability to the customers.
- Interfaces with customers by meeting with them to support Business Continuity plans.
- Participates in organization wide disaster plans.
- Executes test plans, creates test problem reports, and reports on problem resolution by creating documentation and standards of the department to ensure stability of the environment for the customers.
- Troubleshoot_
- Troubleshoots and resolves computing device hardware and software problems by following documentation, experience, and by using appropriate diagnostic tools to provide solutions to customers.
- Follows procedures for reported problems by using the appropriate Help Desk software for problem recording and resolution to provide documentation of the problem and its resolution.
- Keeps current on supported technology to maintain knowledgebase and skills.
- Documentation/Presentation_
- Develops, communicates, and documents department and/or organizational system updates, installations, etc. to appropriate staff.
- Develops and/or reviews systems, end user training, or support documentation as assigned for new, revised, or existing systems t
