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Customer Service

3 months ago

Brownsville, United States Johnny Rodriguez Insurance Full time

Are you looking to grow? So are we Johnny Rodriguez Insurance in Brownsville, Texas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today

A Property & Casualty insurance license is required.


Benefits

Mon-Fri Schedule


Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Provide exceptional customer service and support.

Attend training and continuing education courses.

Handle customer renewals.


Requirement

A Property & Casualty insurance license is required.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Create relationships from a cold start.

Proficiency to multi-task, follow-thru and follow-up.

Follow through and exceed current and prospective client expectations.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.


Bilingual, fluent in both English and Spanish is beneficial.