Customer Service Representative

2 days ago


Brownsville, Texas, United States Teleperformance USA Full time

About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.

Our Mission

We are committed to providing an exceptional customer experience by empowering our employees to deliver personalized, efficient, and effective solutions to our clients.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch customer service to our clients, resolving issues, and exceeding customer expectations.

Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide personalized solutions to meet customer needs and exceed expectations
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions
  • Meet or exceed performance metrics and quality standards

Requirements

  • 2+ years of experience in a customer-facing role, preferably in a contact center or customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in basic computer skills and software applications
  • Bilingual (English and Spanish) or proficiency in other languages

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance

Join Our Team

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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