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Customer Service Representative
2 months ago
We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.
Our team is passionate about providing exceptional customer experiences that drive loyalty and growth for our clients.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Job SummaryThis role is responsible for delivering top-notch customer service to our clients via phone and chat channels.
You will be the primary point of contact for customers, providing accurate information and assistance with their accounts, products, and services.
As a key member of our team, you will be expected to identify and resolve customer issues efficiently, while adhering to company policies and procedures.
Key Responsibilities- Deliver Exceptional Customer Service
- Provide Accurate Information and Assistance
- Identify and Resolve Customer Issues
- Educate Customers on Products and Services
- Meet Performance Metrics and Goals
- High School Diploma or Equivalent
- 1+ Year of Customer Service Experience
- Strong Computer Efficiency and Multitasking Skills
- Excellent Communication and Problem-Solving Skills
- Availability to Work a Flexible Schedule
- 2+ Years of Customer Service Experience
- Demonstrated Ability to Understand and Explain Complex Concepts
- Ability to De-Escalate Customer Issues
We are committed to providing a positive and inclusive work environment that supports the growth and well-being of our employees.
We offer a range of benefits, including paid training, competitive wages, and opportunities for advancement.
Join our team and be part of a dynamic and customer-focused organization that is dedicated to making a difference in the lives of our customers and employees.
