Systems Technician II

3 months ago

Baltimore, United States Baltimore Police Department Full time

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 08/26/2024
CLOSING DATE: 11/26/2024 AT 12:00 MIDNIGHT

SALARY: $62,454.00 USD Annually

ABOUT MAYOR'S OFFICE OF EMPLOYMENT OF DEVELOPMENT


The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. At MOED, we view our mission broadly to deliver To usconomic justice means creating an equitable workforce system for all residents – especially those who have been generationally and systemically disadvantaged – one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize his/her career potential and all employers have the human resources to grow and prosper – .

POSITION OVERVIEW

This is data processing work of a technical and complex nature. The work involves the exercise of independent judgment in making decisions and carrying out prescribed tasks.

DUTIES AND RESPOSIBILITIES

Works with program operators to collect eligibility documentation, and complete registration of participants for the program. Examines and verifies client records and documents. Enters customer data, either employer or jobseeker, into the reporting system. Creates and prepares automated and manual reports using various tracking systems including statistical data and detailing the status of participants.  Analyzes data to ensure performance standards are achieved. Resolves data discrepancies. Edits registrations, services, placements, and outcomes in the reporting system. Monitors MIS data online. Processes and analyzes computer report data and makes appropriate corrections. Acts as liaison with in-house staff and program operators to collect documentation for program start and end dates, credentials received, job placement information, job retention information and to resolve errors. Assists in training in-house staff and program operators when needed. Prepares correspondence describing problem areas. May assist with Eligibility Verification, Data Validation, or conducts research when needed. Performs other duties as required.

REQUIRED EDUCATION AND EXPERIENCE

EDUCATION: Have a High School Diploma or GED.

AND

EXPERIENCE: Have Five years of progressively responsible experience including at least three years in MIS/Data Processing environment.

OR

NOTES(EQUIVALENCIES): Have an equivalent combination of acceptable education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to interpret and explain management information systems and related State and Federal requirements. Ability to analyze data and its impact on performance. Ability to develop strategies to improve performance. Ability to work independently and follow through to resolve problems related to specific funding. Ability to follow written and oral instructions. Ability to learn within a reasonable amount of time, the rules, regulations, and procedures governing funding titles and tracking/reporting requirements for specified programs and/or funding sources. Ability to interpret and apply Federal and State law, regulations and policies governing customer data. Ability to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with co-workers and program operators. Familiarity with management information systems used by MOED. Knowledge of modern office practices, procedures and personal computer equipment and software Ability to work as a member of a team to assure project completion. Ability to organize work to meet established deadlines. Ability to prioritize and handle multiple tasks. Knowledge of data systems functions and ability to create system queries.  Must be computer literate and familiar with word processing, spreadsheet, and database applications (i.e., MS Word, Excel, Access, etc.).

ADDITIONAL REQUIREMENTS: This position requires site visits to the program operators. Possession of a valid Maryland driver's license and daily access to a motor vehicle is preferred.

NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMLOYER

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