FSO Team Lead

3 months ago


Detroit, United States eTeam Inc Full time

  • Team management skills, managing a team of minimum 10+ resources
  • Responsible for handling multiple sites(hospitals/clinics) .
  • Drive and motivate the team
  • Customer relationship building
  • Customer escalation management
  • ServiceNow experience preferred
  • SLA and KPI management
  • Good knowledge on field services management (Desktop/End user computing)
  • Incident and request management
  • Familiar with ticketing tool
  • Reviewing technicians’ performance and utilization review
  • On call support
  • Report generation from ticketing tool

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