Director of Restaurant Operations

7 months ago

Columbia, United States Firehouse Subs Full time

Job Description: Director of Restaurant Operations

At Firehouse Subs, we are passionate about our commitment to and passion for

hearty and flavorful food, heartfelt service, and public safety. We are looking for an experienced Restaurant Operations Manager to lead our team and maintain our high standards. The ideal candidate will have experience in the restaurant industry, managing multiple locations and teams. You will be responsible for all aspects of restaurant operations, as well as creating and implementing systems and processes to increase efficiency and profitability. You will also be responsible for maintaining our high standards of food quality and customer service.

Leadership: 

As Director of Restaurant Operations, you will oversee staff, including cashiers, team members, general managers, and area managers. You will oversee the Area Managers for each region. Effective leadership is a crucial skill for this position, as it allows you to motivate and direct your team to achieve company goals. Leadership also allows you to delegate tasks and responsibilities to the most qualified members of your team.

Communication: 

Communication is the act of conveying information to another person. As Director of Restaurant Operations, you will need to communicate with owners, employees, customers and suppliers. Effective communication can help you to lead a team, develop employee skills and improve customer satisfaction.

Organization: 

As Director of Restaurant Operations, you are responsible for overseeing all aspects of a

restaurant, including managing the budget, scheduling shifts and managing inventory. To be successful in operations, you must be able to maintain order in the workplace and keep track of all the details.

Your Impact:

  • Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
  • Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
  • Reviewing financial reports to identify ways to improve profitability
  • Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted to guests
  • Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
  • Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
  • Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
  • Establishing long-term business goals and objectives to improve the overall performance of the restaurant
  • Ensure that all restaurant policies, procedures, and standards are followed
  • Investigate complaints and take appropriate action to resolve them
  • Monitor inventory levels and order supplies as needed
  • Prepare reports for upper management
  • Handle customer inquiries and complaints
  • Participate in the development of marketing plans
  • Supervise the opening and closing of the restaurant
  • Perform other duties as assigned
  • Monitor building and facility maintenance to ensure all equipment is maintained, operational, and in good working condition

Background Profile:

  • Bachelor’s degree in business, hospitality, or related field
  • 3-5 years of experience in restaurant management
  • Proven ability to increase sales and profitability
  • Strong leadership skills with the ability to motivate and develop a team
  • Excellent communication, customer service, and interpersonal skills
  • Ability to work effectively under pressure in a fast-paced environment
  • Flexible schedule, including nights, weekends, and holidays
  • Ability to manage schedule and travel to sites in SC and NC

Preferred Skills and Qualifications:

  • 5-7 years of experience in restaurant management
  • Working knowledge of Microsoft Office, POS systems, and restaurant software programs
  • ServSafe Certified Food Manager (CFM) certification
  • ServSafe Certified Proctor

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.

  • Restaurant Operations Manager

    4 weeks ago

    Columbia, Missouri, United States Buttonwoods Restaurant Group Full time

    Job DescriptionA highly motivated and experienced Restaurant Operations Manager is sought by Buttonwoods Restaurant Group to oversee daily restaurant operations. Key responsibilities include supervising restaurant employees, managing front and back of house operations with a focus on profitability, safety, sanitation, and sales growth.Key...

  • Restaurant Director

    9 hours ago

    Columbia, Tennessee, United States Firehouse Subs - Columbia Full time

    Job Title:Restaurant Director\About Us:\Firehouse Subs is a fast-casual restaurant chain known for its hot subs, soups, salads, and sandwiches. Our mission is to bring people together through our passion of serving high-quality food in a welcoming atmosphere.\Estimated Salary:\$45,000 - $60,000 per year\Responsibilities:\The Restaurant Director will oversee...

  • Restaurant Operations Supervisor

    4 weeks ago

    Columbia, South Carolina, United States Food People Restaurant Group Full time

    About TakoSushiTakoSushi, part of the Food People Restaurant Group, is a dynamic and fast-paced dining establishment seeking an experienced Kitchen Manager to join our team in Columbia, SC.Salary: The estimated annual salary for this role is around $60,000-$80,000, depending on experience and qualifications.Job Description:We are looking for a skilled leader...

  • Restaurant Host

    7 hours ago

    Columbia, South Carolina, United States Cola's Restaurant Full time

    Job DescriptionWe are a family owned and operated fine dining restaurant, providing an excellent employee retention rate due to our work environment.Greet and seat guests according to seating assignments, answering phones in a professional manner. Notify management when needed.Responsibilities:Clean and prepare menus for service.Greet and seat guests...

  • Crew Member

    1 week ago

    West Columbia, South Carolina, United States BJs Restaurant & Brewhouse Full time

    Come join the BJ's Restaurant & Brewhouse crew as a Busser! In this role, you'll play a key part in ensuring our guests have an exceptional dining experience.About the RoleYou'll be responsible for clearing and resetting tables, assisting servers when needed, and maintaining a clean and welcoming atmosphere throughout the restaurant.As a Busser at BJ's,...

  • Restaurant Operations Manager

    3 weeks ago

    Columbia, Tennessee, United States Firehouse Subs Full time

    As a Restaurant Operations Manager at Firehouse Subs, you will be responsible for leading the profitable operation of a specific shift while adhering to company guidelines and regulations. You will ensure restaurant compliance with local, state, and federal regulations, including health regulations, age restrictions, fair employment practices, and ADA...

  • Restaurant Operations Coordinator

    2 weeks ago

    Columbia, Missouri, United States MOD Pizza Full time

    We are seeking a Restaurant Operations Coordinator to join our MOD Pizza team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.The estimated salary for this role is $18.50 per hour, plus an incredible tip share program,...

  • Restaurant Operations Manager

    2 weeks ago

    Columbia, South Carolina, United States Old Chicago Pizza and Taproom Full time

    Job OverviewWe're seeking an experienced Restaurant Kitchen Manager to lead our back-of-house operations and drive team success. As a key member of our restaurant management team, you'll oversee kitchen teams, assistant managers, and duties to ensure seamless service delivery.A valid driver's license is required for this position. If you have 2+ years...

  • Restaurant Operations Manager

    1 day ago

    Columbia, South Carolina, United States Old Chicago Pizza and Taproom Full time

    Job OverviewWe are seeking a skilled Restaurant Manager to lead our front of house and service teams at Old Chicago Pizza and Taproom. In this role, you will oversee restaurant operations, manage assistant managers, and contribute to the growth of our team.

  • Restaurant Operations Manager

    3 weeks ago

    Columbia, Missouri, United States McDonald's Full time

    About UsAt McDonald's, we're committed to providing our customers with an exceptional dining experience. Our restaurants are fast-paced environments where teamwork and collaboration are key to delivering quality service and cleanliness.The RoleWe're seeking a highly motivated Restaurant Operations Manager to join our team. In this role, you'll be responsible...

  • Restaurant Operations Manager

    3 weeks ago

    Columbia, Tennessee, United States JRN Full time

    At JRN, we're looking for a skilled Restaurant Operations Manager to lead our KFC team. As a key member of our management team, you'll be responsible for overseeing the daily operations of our restaurant, ensuring that we deliver exceptional customer service and meet our sales goals.We offer a competitive salary of $60,000 per year, plus opportunities for...

  • Operations Director

    5 days ago

    Columbia Falls, Montana, United States Pursuit Collection Full time

    About UsWe're a hospitality and attractions company that connects people to iconic places through unforgettable experiences. Our team members are part of something special.Job DescriptionThe Operations Director is a key member of our senior management team, responsible for leading onsite operations and driving financial performance in our lodging,...

  • Operations Director

    8 hours ago

    Columbia, Maryland, United States Havtech LLC Full time

    Job Title: Operations DirectorAt Havtech LLC, we are seeking a seasoned Operations Director to oversee the distribution and logistics of our multiple branches spanning the Maryland, Virginia, and Pittsburgh markets.About the Role:Develop and manage key processes for inventory management, purchasing, pricing, and overall operations.Manage the price matrix for...

  • Restaurant Operations Manager

    3 weeks ago

    Columbia, South Carolina, United States Papa John's Pizza Full time

    Job Details Category: Restaurant ManagementWe are seeking a skilled and motivated Shift Leader to join our team at Papa John's Pizza. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant.About Us:Papa John's Pizza is a leading pizza chain with a commitment to quality and customer satisfaction....

  • Director of Operations

    4 weeks ago

    Columbia, Maryland, United States Verbal Beginnings Full time

    About the RoleWe are seeking a skilled Director of Operations to lead our center's day-to-day activities. As a key member of our team, you will be responsible for overseeing the efficient implementation of standard operating procedures, driving a positive workplace culture, and monitoring key performance indicators.

  • Restaurant Operations Manager

    4 weeks ago

    Columbia, Illinois, United States Sonic Full time

    Job SummaryWe are seeking a skilled General Manager to lead our team at Sonic Drive-In. As a key member of our management team, you will be responsible for driving sales growth, managing staff, and maintaining inventory.Key Responsibilities:Lead a high-performing team to deliver exceptional customer experiences and drive sales growth.Manage staff, including...

  • Restaurant Operations Manager

    4 weeks ago

    Columbia, United States Zaxby's Full time

    Zaxby's is an exciting place to work, offering a dynamic and supportive environment where you can grow your skills and advance your career.SalaryThe estimated annual salary for this position is around $55,000 to $65,000, depending on experience and location. This figure is based on national averages and may vary in different regions.Job DescriptionWe are...

  • Restaurant Manager

    5 months ago

    Columbia, United States Hooters of America, LLC Full time

    Overview:Hooters of America LLC is always looking for top Talent at our Hooters of Columbia!!!Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere. Assists General Manager to ensure operations run efficiently and according to company policy and...

  • Director of Operations

    1 week ago

    Columbia, United States Flex Full time

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Restaurant Operations Manager

    3 weeks ago

    Columbia, Missouri, United States RSolution LLC Full time

    About the RoleRSolution LLC is seeking an experienced Restaurant Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.Key Responsibilities:Manage and supervise Shift Leaders and...