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Systems and Support Administrator
4 months ago
About the Team:
We are looking for dedicated individuals, excited to be a part of our culture Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.
We Offer:
Competitive Salary- $65,318 to $81,648 annually
Organizational Incentive Program Annually, up to 10% (7% at target)*
Very Generous Medical, Dental & Vision Insurance
Paid Life Insurance and LTD Insurance Voluntary Life Insurance options
403b employer match and profit sharing
Generous Tuition Assistance Program
Employee Assistance Program
Employee Wellness Program
Tobacco Free Workplace
About the Systems and Support Administrator:
The Systems and Support Administrator (SSA) is responsible for the administration, maintenance, and support of hardware, and software at Donor Network of Arizona.
This position has a foundational responsibility for end user support needs across the entire organization, collaborating with other team members in supporting end users, resolving issues, and tracking within the IT Helpdesk system. Software applications may be in-house, custom or vendor supplied and will require an elevated level of understanding. Supports users and equipment in multiple locations and may require travel and/or work outside of standard business hours.
Collaborates with other IT staff to complete special projects, including coordinating upgrades and technology roll outs. This position demands a combination of technical expertise, critical thinking skills, and proactive management. Key role in all IT-related matters and solutions to optimize efficiency and productivity.
End User IT Support
Network Support
Application Management
System Recoverability
Works to support a 24 x 7 organization, including after-hours emergency calls, on-site emergency support, and will participate in an on-call rotation.
Requirements:
HS Diploma with equivalent/relevant IT and industry experience. (Bachelor’s degree preferred)
2 years of End User support experience. (5 years preferred)
Minimum Field of Expertise: MS Exchange, MS Windows Servers, Office Suite, End User Hardware, IT Support tools, Mobile use support/technologies
Donor Network of Arizona is a drug free workplace.
