Client Service Representative
Found in: Talent US C2 - 2 weeks ago
The anticipated salary range for this role is between $40,000.00 and $60,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
Our SMBC Transactional Banking Department (TRBD) is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).
Role Objectives
Explain how to use internet banking and related service to wholesale customer. Receive inquiries from customer via email and phone. Answer and address customer inquiries related to our cash management products. Create contract for our products implementation/amendment. Log customer data and inquiry information into proprietary system. Work with our partner bank to provide set up service support and troubleshooting issues. Manage customer entries into our billing database for the purpose of generating invoices. Keep close communication with the Senior Client Service Representatives on daily tasks and progress. Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries. Work together and problem solve along with our product team to assist in resolving issues. Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers. Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
Qualifications and Skills
Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry. Education: BA/BS Degree preferred. Business English language skills a must, and business Japanese language skills preferred. Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries. Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward. Ability to clearly communicate verbally and in writing across various communication settings and styles. Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact. Ability to anticipate customer’s needs. Ability to quickly learn internal policies and procedures, think independently and suggest solutions. Hybrid working: Recommend working in the office twice a week.-
Client Service Representative
2 weeks ago
New York, United States Entertainment Benefits Group Full time**Details for Position: NY- CS R** **Client Service Representative** **Location: New York** **Details for Position: NY- CS R** **Client Service Representative** **Location: New York** Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions...
-
Client Service Representative
2 weeks ago
New York, United States Primestone Partners LLC Full time**Client Service Representative** **Job Overview** The Client Service Representative will provide world-class service through expert communication whether it is with our guests, vendors, partners, or employees. The Client Service Representative is responsible for delivering a professional approach with a personal flare. The Client Service Representative will...
-
Client Services Representatives
11 hours ago
New York, United States Abmont Realty Group Full timeWe’re looking for an enthusiastic, highly-motivated Client service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a...
-
Client Services Representative
2 weeks ago
New Haven, United States Pierre Strand Full timeAre you looking for your next exciting career move in client services? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you!We have a fantastic opportunity as a Client Services Representative, for individuals who are motivated and looking to take their earning potential to the...
-
Client Service Representative-NYC, NYC
2 weeks ago
New York, United States World Insurance As Full time**Job Posting *OPEN*** **Client Service Representative- NYC, New York** Scan With Your Phone To Apply! **Position Summary** * The Client Service Representative will play an integral role in driving our mission to deliver innovative and cost-effective employer solutions that meet and exceed our clients expectations. **Essential Duties and Responsibilities**...
-
Client Service Representative
21 hours ago
New Windsor, United States VCA Animal Hospitals, Inc. Full timeClient Service Representative. Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive env Client Service, Representative, Service, Client, Animal Care, Retail
-
Client Service and Relations Representative
2 weeks ago
New York, United States Embrace NY Full timeJob DescriptionJob DescriptionEntry Level Client Service & Relations Representative - General Summary:In response to the continued growth of their business, we are looking for an Entry Level Client Service and Relations Representative to serve the NYC area. The successful candidate will be assigned an existing customer and new customer base that our...
-
New York, United States Liquidnet Full time**Commission Management Services | Client Service Representative [Consultant]** **Job Description** The Commission Management Service (CMS) team is responsible for managing the Commission Sharing Arrangements (CSAs) for our global institutional and hedge fund clients. We manage the marketing of CSAs and service existing CSA client relationships. In close...
-
Client Service Representative
2 days ago
New Orleans, United States VCA Antech, Inc. Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Algiers Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a...
-
Client Service Representative
19 hours ago
New Orleans, United States VCA Antech, Inc. Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Algiers Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a...
-
Client Service Representative
1 day ago
New Orleans, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Algiers Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking...
-
Client Representative
3 weeks ago
New York, United States Pierre Strand Full timeJob DescriptionJob DescriptionWe are seeking a dedicated and personable Client Representative to join our team. In this role, you will be the primary point of contact between our organization and our valued clients. If you are a customer-focused individual with strong communication skills and a passion for providing exceptional service, we invite you to...
-
Client Representative
1 week ago
New York, United States Pierre Strand Full timeWe are seeking a dedicated and personable Client Representative to join our team. In this role, you will be the primary point of contact between our organization and our valued clients. If you are a customer-focused individual with strong communication skills and a passion for providing exceptional service, we invite you to apply. Key Responsibilities: ...
-
Junior Client Service Representative
1 week ago
New Orleans, United States NOLA Management Full timeDue to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the telecommunications industry and are walking into this year with new lucrative essential service provider partnerships. In response to our business's continued growth, we are looking for a Junior Client Service Representative to serve...
-
Client Service Representative
10 hours ago
New York, United States LVMH Full timePoste Job Description: Client Service Representative Reports to: Boutique Manager / Operations Manager Job purpose: Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include coordinating the POS System, Aftersales, Phone...
-
Client Services Representative
2 days ago
New York, United States Reiff Management Solutions Full timeJob DescriptionJob DescriptionReiff Management Solutions is a growing, privately owned Sales and Marketing company in the area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our client services team! This is seasonal to a possible full-time position.If you are a team player and...
-
Client Service Representative
2 weeks ago
New Cumberland, United States VCA Animal Hospitals Full timeAt VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our...
-
Client Service Representative
18 hours ago
New Cumberland, United States VCA Antech, Inc. Full timeAt VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and...
-
Client Service Representative
12 hours ago
New Cumberland, United States VCA Animal Hospitals Full timeAt VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets....
-
VP of Client Services
19 hours ago
New York, United States Crawford Thomas Recruiting Full timeOur Client, ignites powerful connections between charities and communities through face-to-face fundraising. Their skilled and passionate representatives cultivate long-term monthly donors across North America, ensuring ethical practices and regulatory compliance every step of the way. They are seeking a VP of Client Services to service the greater NYC and...
