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Office and Events Supervisor

4 months ago

Tampa, United States DelMonte Hotel Group Full time

LEGENDS

Raymond James Stadium

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

THE ROLE

The Office and Events Supervisor is primarily responsible for delivering a superior level of service to Suite Members. This role will support the Suites Manager in day-to-day operations and coordination of event information. The Office and Events Supervisor should be a professional, customer service-oriented, well organized, and positive individual. The Office and Events Supervisor will work under the guidance of the Suites Manager.

ESSENTIAL FUNCTIONS

Must maintain a friendly, positive attitude and a professional demeanor always. Must maintain a friendly and accommodating demeanor while building. Assist in scheduling team members to ensure appropriate coverage and service for events. Effectively communicate with Suites Management team to ensure all applicable information is conveyed. Oversees the general operations of assigned Suites, including supervising the Pantry Coordinators, Suite Supervisors, Runners, and Suite Attendants on Event Day Responsible for servicing assigned Suite Member accounts. Support the Suite operation team in setup, suite walks, cold push and all other operational needs required for successful game day execution. Deliver weekly touchpoints to Suite Members via email, phone, or written communications to ensure a quality experience and manage client expectation. Assist in menu design, layouts, and menu development. Maintaining Event Software with guest information, menus, and updated pricing. Assisting with event operations as needed. Maintain punctuality in daily work times, appointments, and meetings. Additional responsibilities as determined by management.

QUALIFICATIONS

Able to work at a fast pace. Organization and effective communication skills required. Must be proficient with Microsoft Office programs. Must have excellent Customer Service skills. Strong organizational and time management skills Can effectively communicate and relate to all levels within the organization; create and builds positive and productive relationships. Responds quickly and effectively to changing trends and circumstances; embraces change and adapts; learns from past mistakes and adjusts accordingly. Ability to work independently and/or in a team environment. Strong verbal and written communication skills Must be able to obtain food safety certification and TEAM certification (responsible alcohol service) Must be able to work extended hours due to business requirements including late nights, weekends, and holidays. Able to work flexible hours (including evenings, weekends, and holidays). It is required to be available, at minimum, 5 days prior to an event and event day. Must be available for all Tampa Bay Buccaneers Games and all large stadium wide events. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, and standing. Must have the ability to lift, push, pull approximately 25lbs as well as stand or walk for long periods of time. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training.


Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.