Guest Service Agent
4 months ago
Job Number:
HOT0AS8C)
Work Locations
:Conrad Los Angeles100 S. Grand AvenueLos Angeles90012Be a part of the newest luxury hotel in downtown LA, As part of the highly anticipated billion-dollar project, , this is the 7th Conrad Hotel in the st in California.
Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room dining all in partnership with Chef Jose Andres' award-wining restaurant group, .
The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.
Want to get an inside look? Take a .
In this role as a Guest Services Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service.
The ideal candidate will have a minimum of (1) year of hotel guest services experience required. A minimum of (2) years of prior guest facing role experience preferred. Prior hospitality experience and or Luxury hospitality experience is preferred. Hilton OnQ experience is preferred. A high school diploma or equivalent is required. Four-year college degree preferred with emphasis on foreign languages. The ideal candidate must possess considerable skills in the use of a calculator to prepare moderately complex mathematical calculation without error. Ability to effectively deal with internal and externals customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Ability to work a flexible schedule including nights, weekends and holiday shifts required. Proficient with Microsoft Word, Excel and PowerPoint. Ability to bend, stoop, walk, lift/push/pull up to 20 lbs with or without reasonable accommodation. Must be able to work a full shift (8 hours) walking and standing with or without reasonableaccommodations.
What will I be doing?
Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus AdaptabilityWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
The Benefits – Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay Medical Insurance Coverage – Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount : Access to a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programsWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
EOE/AA/Disabled/Veterans
Schedule
:Full-timeBrand:Conrad Hotels & Resorts
Job
:Guest Services, Operations, and Front Office-
Guest Service Agent
4 weeks ago
Los Angeles, California, United States Conrad Hotels & Resorts Full timeJob Title: Guest Service AgentJoin Conrad Hotels & Resorts as a Guest Service Agent and be part of a dynamic team that delivers exceptional guest experiences. As a key member of our front desk team, you will be responsible for providing warm and personalized service to our guests, ensuring their stay with us is memorable and enjoyable.Key...
-
Guest Service Agent
7 days ago
Los Angeles, United States AccorHotel Full timeOverview:We are seeking a highly motivated and customeroriented individual to join our team as a Guest Service Agent. As a Guest Service Agent you will be the first point of contact for our guests providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be...
-
Guest Service Agent
3 weeks ago
Los Angeles, United States AccorHotel Full timeOverview:We are seeking a highly motivated and customeroriented individual to join our team as a Guest Service Agent. As a Guest Service Agent you will be the first point of contact for our guests providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be...
-
Guest Service Agent
5 months ago
Los Angeles, United States Accor Full timeJob Description Job description Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to...
-
Guest Service Agent
2 weeks ago
Los Angeles, United States AccorHotel Full timeCompany Description The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city's best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary...
-
Hotel Guest Service Agent
3 weeks ago
Los Angeles, California, United States Kimpton Hotels & Restaurants Full timeJoin Our Team as a Guest Service AgentWe're seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Kimpton Hotels & Restaurants. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of amazing.Key Responsibilities:Register and...
-
Guest Services Agent
4 weeks ago
Los Angeles, California, United States Azul Hospitality Full timeJob Title: Guest Services AgentJob Summary:We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Azul Hospitality. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests,...
-
Guest Services Agent
4 weeks ago
Los Angeles, United States Onni Group Full timeAre you passionate about supporting residents? Our dynamic portfolio awaits a customer-focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests of the Level Hotel. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment...
-
Guest Services
7 days ago
Los Angeles, United States AccorHotel Full timeCONCIERGE AGENTReporting to the Front Office Manager the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests needs and make informed suggestions to ensure they have a truly memorable stay.What you will be doing: Maintains complete knowledge of al CPZ features services attractions amenities...
-
Guest Services
2 weeks ago
Los Angeles, United States AccorHotel Full timeCONCIERGE AGENTReporting to the Front Office Manager the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests needs and make informed suggestions to ensure they have a truly memorable stay.What you will be doing: Maintains complete knowledge of al CPZ features services attractions amenities...
-
Guest Service Agent
2 months ago
Los Angeles, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AWPW [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
2 weeks ago
Los Angeles, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B2QC [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
4 weeks ago
Los Angeles, United States Hilton Woodland HillsLos Angeles Full timeROP: $20.32 plus competitive medical benefits and great hotel travel discounts JOB OVERVIEW To provide our guests with excellent hospitable service at the Front Desk from making the guest reservation to overseeing and ensuring a seamless guest departure. REPORTS TO Front Desk Supervisor, Front Office Manager WORK HOURS Associate will be required to work...
-
Guest Service Agent
2 months ago
Los Angeles, United States Hilton Hotels & Resorts Full timeCompletes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic Guest Service, Agent, Service, Hospitality, Guest, Retail
-
Guest Service Agent
4 months ago
Los Angeles, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Representative
1 month ago
Los Angeles, California, United States Accor Full timeJob Title: Guest Service AgentJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.Key Responsibilities:Greet guests upon...
-
Guest Service Agent
1 month ago
Los Angeles, California, United States Sonesta International Hotels Full timeJob SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless hotel operations. As the first point of contact for guests, this role requires a high level of customer service skills, attention to detail, and ability to work in a fast-paced environment.Key...
-
Guest Service Representative
2 weeks ago
Los Angeles, California, United States AccorHotel Full timeJob Title: Guest Service AgentOverview:We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.Duties:Greet guests upon arrival and provide a...
-
Guest Services Representative
2 months ago
Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Embassy Suites LAX North in Los Angeles, CA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...
-
Guest Service Representative
5 days ago
Los Angeles, California, United States Hilton Hotels Corporation Full timeKey Responsibilities:• Greet guests and complete the registration process• Assist guests with check-out• Demonstrate a thorough knowledge of hotel information• Use up-selling techniques to promote hotel services and facilities• Respond to guest inquiries and resolve issuesAbout the Role:As a Guest Service Agent at Hilton Hotels Corporation, you...