Technical Support Manager

2 months ago


New York, United States Motion Recruitment Full time
An IT and Cybersecurity company in the NYC Metropolitan Area is seeking a Helpdesk Manager.

A successful candidate will have 5+ years of experience in Technology Support, and 2+ years in a managerial role. As the helpdesk manager, you will be responsible for mentoring junior members of the team.

Required Skills & Experience:
  • Strong knowledge in O365 administration
  • An expert knowledge in windows desktop and server operating systems
  • Experience and strong technical knowledge in networking, virtualization, and cloud technologies.
Desired Skills & Experience:
  • Previously working at a Managed Service provider
  • Experience as a technical manager
What You Will Be Doing:
  • Manage 10+ support desk engineers
  • Work closely with clients to ensure satisfaction and address any escalations
The Offer:
  • Competitive salary
  • Paid training and Certification benefits
You will receive the following benefits:
  • Payments towards Healthcare benefits
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.


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