Technical Delivery Manager

1 week ago

New York, United States TCC Global Full time
Job Title: Technical Delivery Manager

Salary: Competitive + Annual Bonus

Location: North America

Duration: Permanent

Working Model: Hybrid if near a TCC office or Remote

At TCC Global, we create innovative loyalty marketing solutions that drive customer engagement and enhance brand loyalty for some of the world's leading retailers. We are passionate about our work and dedicated to delivering outstanding results.

Purpose and Scope:

The Omnichannel Technical Delivery Manager manages key client technical implementations and projects with responsibilities that include the coordination and completion of projects on time and within budget and scope. The Omnichannel Technical Delivery Manager oversees the entire technical implementation workstream, ranging from requirement gathering, project scoping, solution design, project kick off, User Acceptance Testing (UAT) and System Integration Testing (SIT), hyper care, launch and handover to BAU/Support.

This is a key client facing role as they act as a main contact point to the client during technical delivery. Alongside this they manage various partners and workstreams to deliver the technology to support high profile marketing campaigns. Internally, the Omnichannel Technical PM must collaborate closely with local campaign project managers to align technical and non-technical activity.

Role and Responsibilities:

Requirement Gathering:
  • Provide technical support for TCC sales / omnichannel teams to support pre-sales and post-sales processes
  • Fully understand client's technical requirements and align TCC solutions to these requirements to ensure products and services delivered are fit for purpose
  • Capture the agreed scope and deliverables in the SoW
  • Work with the product teams to convert client's requirements into appropriate solutions, and translate technical areas into plain language for various non-technical stakeholders
  • Work with UX/UI teams to ensure user journeys and designs meet project requirements
Project / Technical Delivery:
  • Partner with TCC technology vendors to implement sold solutions into clients - managing all connectivity with client / TCC solutions
  • Proactively identify and manage any delivery risks of deliverables, including having clear understanding of systems integrations (if any) involved in the project and work with our client and partners to ensure end to end delivery is complete and operational
  • Partner with Local Campaign Project Managers to create robust plans to ensure appropriate governance and controls are in place to manage risks, issues, and dependencies through clear and detailed project plans - following established methodologies
  • Manage changes to project scope, project schedule and cost using appropriate verification techniques
  • Assist with ongoing campaign management to ensure technical solutions continue to run smoothly in BAU (APIs, file transfers, ETL etc.)
  • Establish regular and effective communication channels and meeting cadences
Stakeholder Management:
  • Build strong relationships and trust with client's technical / IT / omnichannel stakeholders. Use those relationships to- convince/communicate needs and ensure technical projects proceed in timely manner according to project timelines
  • Able to manage and function at the highest level dealing with multiple concurrent work streams, e.g. project implementation, production support and change requests or improvements
  • Work together with the product teams to manage technical partner relationships
  • Contribute to the continuous improvement of delivery framework
  • Project management Qualification (PMP, Agile/Scrum, PRINCE2)
  • Possesses an extensive knowledge of technology and business operations and its constraints
  • Excellent understanding of technology life cycles and the concepts and practices required to implement effective information systems
  • Experience of relevant systems e.g. ERP, CRM, Web Applications, SaaS solutions, System Integration/Connectivity, Reporting/BI tools
  • Strong familiarity with collaborative project management tools e,g, Monday.com, JIRA, SharePoint
  • (we can assume someone with the above skillset will know how to work with Office)Proven track record of delivering enterprise-IT projects
  • Solution-orientated and problem solver
  • Excellent organizational, analytical, negotiation and leadership skills
  • Strong interpersonal skills and extremely resourceful
  • Able to take initiative and ownership of your deliverables within a dynamic and highly supportive environment

  • Technical Delivery Manager

    8 hours ago

    New York, United States Synergy Interactive Full time

    Job Title: Technical Delivery ManagerRole OverviewThe Technical Delivery Manager will lead the successful delivery of enterprise software solutions, ensuring alignment with business needs and technical quality standards. This role involves close collaboration with product owners, cross-functional teams, and senior stakeholders to manage technical risks,...

  • Technical Delivery Manager

    4 days ago

    New York, United States PSG Global Solutions Full time

    Description We're looking for a Technical Delivery Manager , working in Media and Entertainment industry in 1515 Broadway 14th Floor, New York, New York, United States . Responsibilities: Work with Product Owners to maintain a balanced backlog and sprints. Ensure all user stories and epics are aligned in JIRA and groomed by the Product Owner and Technical...

  • Technical Program Manager

    4 weeks ago

    New York, United States The Custom Group of Companies Full time

    Technical Program Manager We are seeking a motivated and highly technical Program Manager to join the API/Integrations team. Your role will be to drive the API and Integrations Program to new levels and ensure engineering teams have the necessary support and guidance from the program to continuously improve the developer experience. We seek a Technical...

  • Delivery Technical Consultant

    2 weeks ago

    New York, United States HP Full time

    Job Summary This role is responsible for developing intricate technical designs tailored for enterprise solutions, that designed to satisfy clients' business requirements and continuously drive customer satisfaction. The role leads cross-functional teams in complex projects involving technical management, fostering innovation and ensuring the achievement of...

  • Technical Program Manager

    1 week ago

    New York, United States eFinancialCareers Full time

    The successful candidate will join a high-performance team with responsibility for: -Owning a portfolio of complex, large scale technical projects/programs end-to-end with a focus on pre- and post-trade;  -Collaborating cross-functionally to deliver both strategic and tactical initiatives; -Building relationships with key stakeholders, in particular with...

  • Technical Program Manager

    1 week ago

    New York, United States eFinancialCareers Full time

    The successful candidate will join a high-performance team with responsibility for: -Owning a portfolio of complex, large scale technical projects/programs end-to-end with a focus on pre- and post-trade;  -Collaborating cross-functionally to deliver both strategic and tactical initiatives; -Building relationships with key stakeholders, in particular with...

  • Senior Manager, Technical Program Management

    1 month ago

    New York, New York, United States Fandom Full time

    About the RoleFandom is a leading platform for fans, with over 2.5 billion page views and 300 million monthly users. As a Senior Manager of Technical Program Management, you will lead a team of Technical Program Managers and help build the web experience on our platform.We are looking for a seasoned program management professional with a strong technical...

  • Director of Technical Program Management

    1 month ago

    New York, New York, United States Capital One Full time

    About Capital OneAt Capital One, we're revolutionizing banking for the better. Our mission is to provide equal opportunities for everyone to prosper. We're a bank that thinks differently, always looking for innovative ways to improve our customers' financial lives.About the TeamAs the Director of Technical Program Management in Capital One's Enterprise Data...

  • Technical Program Manager

    3 weeks ago

    New York, United States Mitchell Martin Full time

    Our client, one of the largest financial services firms, is seeking a Technical Program Manager. Position Type: Contract Location: New York, NY / Dallas, Texas Schedule: Hybrid Role Overview: • Seeking a dynamic Technical Program Manager Key Responsibilities: • Program Leadership: Oversee the planning, coordination, and execution of day-to-day activities...

  • Senior Manager, Technical Program Management

    4 weeks ago

    New York, United States Capital One Full time

    Are you experienced in leading large-scale technical programs and building products and platforms to achieve business goals? Join our team at Capital One, where we're dedicated to fostering equal financial opportunities for all. We're seeking a Senior Manager of Technical Program Management to help develop solid platforms that will drive exceptional customer...

  • Technical Operations Manager

    3 weeks ago

    New York, New York, United States Vita Coco Full time

    Vita Coco is seeking a highly skilled Technical Director to lead our technical operations in the Americas.About the RoleThe successful candidate will be responsible for leading technical operations, driving continuous improvements and quality standards while supporting our business development initiatives across our supplier network and co-manufacturing...

  • Manager 3, Technical Program Management

    4 weeks ago

    New York, United States Intuit Inc Full time

    Overview If you’re passionate about delivering awesome enterprise-level outcomes at a scale that help transform the lives of our customers, come join the Fintech Product PMO, as a Manager 3, Technical Program Management. The Fintech Product PMO’s Mission is to accelerate the outcomes of the organization by driving for clarity among chaos and uniting...

  • Senior Manager, Technical Program Management, Banking and Finance

    1 month ago

    New York, New York, United States Capital One Full time

    About the RoleWe are seeking a Senior Manager, Technical Program Management, to lead our technical program management efforts and drive the delivery of critical business goals. As a key member of our team, you will be responsible for overseeing the development and implementation of technical programs that align with our business objectives.About the TeamOur...

  • Technical Product Manager

    2 months ago

    New York, United States AppCard, Inc. Full time

    Company Profile:AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY. Appcard has a powerful marketing tool that leverages data acquired at the point of sale (POS) via an advanced rewards program to create advanced retargeting campaigns that help businesses increase their bottom line. AppCard is unique in the loyalty space due to...

  • Technical Architect

    6 days ago

    New York, United States C4 Technical Services Full time

    Technical Architect - Microsoft Power Platform Location: New York City (On Site 3-4 times per week) Collect requirement, translate into technical requirements, explore design options and work with offshore team for implementations. Need hands on experience with development to create reusable assets where required. Responsibilities • Collaborate with...

  • Senior Director of Technical Program Management

    2 months ago

    New York, United States Capital One Full time

    Center 3 (19075), United States of America, McLean, VirginiaSenior Director of Technical Program Management (AXT Program Delivery Office)Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?At Capital One, we're a bank, but we don't think like one. We're always thinking about what's next,...

  • Delivery Manager

    2 months ago

    New York, United States AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Advertiser Technical Account Manager

    4 weeks ago

    New York, United States Taboola Full time

    Note that the Technical Account Manager role is called Solutions Engineer internally. Curious about what it's like to work at the world's number 1 discovery platform as a Solutions Engineer? We're glad you asked! What is the key purpose of a Solutions Engineer? As a Solutions Engineer in New York City, you will work closely with Sales and Account...

  • Advertiser Technical Account Manager

    4 weeks ago

    New York, United States Taboola Full time

    Note that the Technical Account Manager role is called Solutions Engineer internally. Curious about what it's like to work at the world's number 1 discovery platform as a Solutions Engineer? We're glad you asked! What is the key purpose of a Solutions Engineer? As a Solutions Engineer in New York City, you will work closely with Sales and Account...

  • Senior Technical Program Manager

    2 months ago

    New York, United States Solomon Page Full time

    We are hiring a Freelance Senior Technical Program Manager to join a top entertainment company in NYC. This position will run for 11 months with potential to extend and will be based in their NYC office on a hybrid schedule.Responsibilities:Provide technical program management support to the engineering teams and assist where needed in overall program...