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Automotive Service Receptionist/Booker

4 months ago

Frisco, United States Crest Volvo Cars Full time

If you are a self-motivated professional with a proven ability to generate customer loyalty, are genuinely excited about being the customer's first point of contact and accept nothing less than being part of a top-performing team in an industry filled with career minded, high achievers, a career at Crest is right for you

As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles.
Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach.
We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.

 

What We Offer

Employees work in a customer centric environment that offers amenities like:

  • Large Event Room and Wine Cellar for hosting customer and community events
  • Full service Commercial kitchen with on-staff Chef inspired menus
  • Full service Cafes in each new car building
  • Coffee bars with full time Barista's
  • Golf Putting Greens
  • Customer Technology Areas
  • Vehicle Technology Consultants
  • Automated drive-thru Carwash

Available Benefits of Employment:

  • Health Coverage
  • Dental Coverage
  • Vision Coverage
  • Group Life
  • Short / Long Term Disability
  • 401K
  • Paid Vacation
  • Car Allowance Program 

Responsibilities

  • Booking service tickets
  • Scheduling incoming phone calls
  • Directing customer calls
  • Repair order filing
  • Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist the managers with various clerical duties as needed (filing, contracts, etc.)
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights & weekends
  • Ability to communicate customers' interests needs and requests to management and sales personnel
  • Professional personal appearance
  • Clean driving record

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.