Client Success Manager, Travel

2 months ago


Boston, United States Flywire Full time
The Opportunity:

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Manager to help with the delivery and execution of our solution to our new and existing business clients in the US + EMEA region. This individual should be a phenomenal teammate, interested in building a new business unit, and be motivated by success.

The Client Success Manager will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.

Building and maintaining strong relationships and communication within key business client accounts

Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling

Providing clients with analytics and additional reporting mechanisms

Working with existing business team to build out standard methodologies for client on-boarding

Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy. Also provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.

Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company

Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

Here’s What We’re Looking For:

4+ years of relationship management, account management experience or similar role

Experience in inside sales, handling customer objections and leading customer relationships

Excellent interpersonal, analytical and planning skills

Proficient presentation skills

Proficient in multiple languages is a plus

Salesforce experience is a plus

Willingness to travel 25% of the time

What We Offer:

Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)

  • Boston, United States Verisk Analytics Full time

    About the Role. Based in our Boston office, you will work closely with the rest of Verisk Maplecrofts global Client Success and Corporate Sales teams, as well as the broader business, to provide support and build relationships with our corporate acc Client Success, Associate, Account Manager, Technology, Client, Business Services, Sales


  • Boston, Massachusetts, United States Fisher Agencies American Income Full time

    Client Success Director Job DescriptionWe are seeking a highly motivated and results-driven Client Success Director to lead and inspire a remote team, delivering exceptional client service and growing into a leadership role.This is an exciting opportunity for a self-driven individual with strong communication and leadership skills to excel in a dynamic,...


  • Boston, MA, United States Flywire Full time

    Company DescriptionAre you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...


  • Boston, Massachusetts, United States Moors & Cabot Inc Full time

    Are you looking for a challenging and rewarding career in finance? Do you want to make a difference in people's lives by helping them achieve their financial goals? If so, we encourage you to apply for the Client Success Specialist role at Moors & Cabot Inc.About the RoleAs a Client Success Specialist, you will be responsible for providing exceptional client...


  • Boston, Massachusetts, United States B-Stock Full time

    About the OpportunityThe Account Management Director role is a high-profile position that requires a proven track record of leading and scaling teams, driving customer success, and fostering a culture of continuous improvement. You will be responsible for developing and implementing account plans, managing performance metrics, and collaborating with internal...


  • Boston, Massachusetts, United States HelloTeam Full time

    About the OpportunityHelloTeam is a dynamic software company that specializes in innovative solutions for employee engagement and performance management. We are seeking a Client Success and Growth Specialist to join our integrated Sales and Service team. In this role, you will be responsible for delivering exceptional client experiences and driving strategic...


  • Boston, United States Conduit Tech, Inc. Full time

    Job Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...


  • Boston, United States Motion Recruitment Partners LLC Full time

    Customer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...


  • boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...


  • Boston, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...


  • Boston, United States Avant-garde Health Full time

    About the Job At Avant-garde Health, we are dedicated to transforming the healthcare landscape. Originating from the value-based healthcare research led by Michael Porter and Bob Kaplan, our mission is to enhance the profitability and quality of surgical care. By integrating sophisticated analytics with deep industry knowledge, we enable hospitals and...


  • Boston, United States Avant-garde Health Full time

    About the JobAt Avant-garde Health, we are dedicated to transforming the healthcare landscape. Originating from the value-based healthcare research led by Michael Porter and Bob Kaplan, our mission is to enhance the profitability and quality of surgical care. By integrating sophisticated analytics with deep industry knowledge, we enable hospitals and...


  • Boston, United States PTC Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...


  • Boston, United States Blackkite Full time

    Work with us! We have openings for the following positions. We are looking for a dynamic Customer Success professional to join our growing team! This role requires a proactive individual with a solid understanding of customer needs in the federal space, strong relationship-building skills, and the ability to effectively communicate and advocate for our...


  • Boston, United States Black Kite Full time

    We are looking for a dynamic Customer Success professional to join our growing team! This role requires a proactive individual with a solid understanding of customer needs in the federal space, strong relationship-building skills, and the ability to effectively communicate and advocate for our clients. They will serve as a trusted advisor, guiding clients...


  • Boston, United States Mobile Aspects Full time

    Description: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...


  • Boston, United States Apptopia Full time

    Apptopia is a mobile data company. We sell a SaaS product to help drive better, data-driven decision making for any & all mobile stakeholders (i.e. brands, publishers, ad networks, investors, etc.). Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move more quickly and are way more efficient than your average...


  • Boston, United States Bynder Full time

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...


  • Boston, United States YozmaTech Full time

    About the job Senior Customer Success Manager Main Responsibilities: Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements. Educatecustomers on the most relevant and up to date features, specific totheir business and use...


  • Boston, United States Earnix Full time

    Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance and banking industry. Our software empowers actuaries and data scientists within financial companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the market, Earnix is at the forefront...