Senior Customer Success Manager
4 weeks ago
About the job Senior Customer Success Manager
Main Responsibilities:
- Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.
- Educatecustomers on the most relevant and up to date features, specific totheir business and use case and help them to have them operationalfor them.
- Partnerwith key stakeholders internally and externally to ensure clientsare maximizing the product and its features.
- Strategicallyand innovatively solving problems as client and business issuesarise
- Providetimely technical and product support
- Increasecustomer renewals and expansion.
- Atleast 5 years of experience in customer success.
- Workingexperience in the cyber industry must
- Ifyou managed CS in the past Itis a great advantage
- Youneed to have Technical Skills (Cyber / Security preferred)
- Workingexperience with customers in B2B enterprise software products.
- Experiencein owning a book of business of 6-10 customer accounts
- Experiencewith increasing customer satisfaction, adoption rates, and retention
- Experiencebuilding and operating in an early-stage company highlypreferred
- Highlyskilled in time management, taking initiative in front of acorporate setting and problem solving.
- Quicklearner with a good technical understanding.
- Professionalcommunication skills Verbal and written
- Abilityto travel 50% of the time
-
Senior Customer Success Manager
2 weeks ago
Boston, United States Global Payments Full timeThis person will participate as a collaborative member of the Customer Success team and would be responsible for proactive communication with our customers. This includes, facilitating business reviews, annual renewals, and professional service oppor Manager, Customer Experience, Senior, Skills, Support, Customer Service, Technology
-
Senior Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Trellix Full timeAbout the RoleThe Senior Customer Success Manager is a key position at Trellix, responsible for driving customer loyalty, adoption, and implementation of our cybersecurity solutions. This role requires a dynamic and customer-centric individual who can consult with large customer accounts, articulate the value of our solutions and services, and promote...
-
Senior Customer Success Manager
19 hours ago
Boston, United States One Door Full timeWe're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with...
-
Senior Customer Success Manager
5 days ago
Boston, United States One Door Full timeWe're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door.As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with customers...
-
Senior Customer Success Manager
3 weeks ago
Boston, United States Leap Work Full timeCompany Overview Leapwork is the leading global AI-powered visual test automation platform. We empower the world's largest enterprises to adopt, maintain, and scale automation in less than 30 days. Unlike traditional test automation, Leapwork is as easy and intuitive to use as assembling Lego blocks, even for the most complex test automation cases. This is...
-
Senior Customer Success Manager
3 months ago
Boston, United States Mendix Full timeMendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
-
Senior Customer Success Manager
3 months ago
Boston, United States Mendix Full timeMendix - the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
-
Senior Customer Success Manager
4 weeks ago
Boston, United States Leap Work Full timeCompany Overview Leapwork is the leading global AI-powered visual test automation platform. We empower the world's largest enterprises to adopt, maintain, and scale automation in less than 30 days. Unlike traditional test automation, Leapwork is as easy and intuitive to use as assembling Lego blocks, even for the most complex test automation cases. This is...
-
Senior Customer Success Manager
4 weeks ago
Boston, United States Leap Work Full timeCompany Overview Leapwork is the leading global AI-powered visual test automation platform. We empower the world's largest enterprises to adopt, maintain, and scale automation in less than 30 days. Unlike traditional test automation, Leapwork is as easy and intuitive to use as assembling Lego blocks, even for the most complex test automation cases. This is...
-
Senior Customer Success Manager
3 months ago
Boston, United States Nexthink Full timeCompany Description Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight...
-
Senior Customer Success Associate
1 day ago
Boston, United States PowerHouse Full timeAbout Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...
-
Customer Success Manager
4 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Senior Customer Success Manager
2 months ago
Boston, United States Attensi AS Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, insurance,...
-
Senior Customer Success Manager
3 months ago
Boston, United States MeetFrank Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, insurance,...
-
Senior Strategic Customer Success Manager
3 weeks ago
Boston, United States SEMrush Full timeHi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don't miss your chance. This is our Senior Strategic Customer Success Manager role for those who can find a common language with anyone in the world. Tasks in the role Customer Onboarding & Enablement: Lead onboarding for...
-
Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Seekup Strategies Full timeCustomer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...
-
Senior Customer Success Manager New
4 weeks ago
Boston, United States Leap Work Full timeCompany Overview Leapwork is the leading global AI-powered visual test automation platform. We empower the world's largest enterprises to adopt, maintain, and scale automation in less than 30 days. Unlike traditional test automation, Leapwork is as easy and intuitive to use as assembling Lego blocks, even for the most complex test automation cases. This is...
-
Enterprise Senior Customer Success Manger
3 months ago
Boston, United States athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Customer Success Manager, Payer Team - Enterprise Service Tier We are looking for a Senior Customer Success Manager in the Enterprise Service Tier within our Customer Success division. Your job will be to build and manage...
-
Senior Customer Success Manager
2 months ago
Boston, United States Attensi Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, consulting,...
-
Customer Success Manager
1 week ago
Boston, United States Snowplow Full timeCustomer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...