Customer Success Manager
1 month ago
Description: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with hospital/department leaders to review data coming out of iRIS products. Create and maintain account plans for each account and see initiatives through to completion. Job Purpose: Managing hospital accounts more on the business side. Analyzing and evaluating the data. Interacting and guiding the customers. Key Metrics and Responsibilities: Be the definitive expert in operationalizing clinical efficiency and patient safety goals for our customers and drive their success with Mobile Aspects as a trusted advisor, partner, and extension of their team. Review customer usage data and value metrics on a regular basis. Identify potential problem areas and put together projects to help solve issues in tandem with Customer Support team. Maintain a regular, predictable communication cadence (drumbeat) with each customer and keep detailed notes of each encounter. Manage a diverse portfolio of customers using different solutions at different levels of sophistication. Engage at all levels of the customer: from the C-suite, to department leadership, to end-users, and help each individual meet their goals with Mobile Aspects products. Provide detailed reporting and analysis to customers (Business Reviews) with prescriptive recommendations on next best actions. Proactively manage client expectations and deliver exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism. Escalate any issues that impact successful execution of the work before the customer is negatively impacted. Be an expert on hospital supply chain management, endoscope management, and tissue management, thoroughly understanding the workflows of each customer. Become an expert on the iRIS product platform and have a thorough working knowledge of the features of each product and how they can benefit a customer. Understand and translate customer business/patient safety goals into successful account management plans in order to achieve them using Mobile Aspects technology. Advocate and assist in the prioritization of new customer features and product enhancements, influencing the Mobile Aspects product roadmap and collaborating with the Product team to identify short-term solutions. Track and maintain accurate client records and hit key engagement milestones using Mobile Aspects account management tools. As needed, assist with technical support and new project implementation. #J-18808-Ljbffr
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Customer Success Manager
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Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
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Customer Success Manager
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Boston, United States Danaher Corporation Full timeCustomer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...
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Customer Success Manager
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Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
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Customer Success Manager
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Boston, United States One Door Full timeWe are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...
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Customer Success Manager
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Boston, United States Conduit Tech, Inc. Full timeJob Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...
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Customer Success Manager
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Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the worlds best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. Whats been key to...
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Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
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Customer Success Manager
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Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
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Customer Success Manager
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Boston, United States Spiro Technologies, Inc. Full timeWe’re looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities. The ideal candidate has some experience in Sales or Customer...
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Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
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Customer Success Manager
2 months ago
boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
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Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
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Customer Success Manager
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Boston, United States Pentera Security Ltd Full timeCustomer Success Manager - Spanish Speaker USA About The Position Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the...
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Customer Success Manager
2 weeks ago
Boston, United States Pentera Security Ltd Full timeCustomer Success Manager - Spanish Speaker USA About The Position Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilitiesjust like the worlds best red teams. At Pentera, youll be at the forefront...
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Customer Success Manager
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Customer Success Manager
1 month ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
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Customer Success Manager
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Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...
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Customer Success Manager
1 month ago
Boston, United States XY Sense Full time1-3 years of experience in customer management with enterprise clients $70-90k salary range, based on experience, plus ESOP options Candidate must be based in Boston or New York Lead customer success for top US enterprises, enhancing workplace efficiency At XY Sense, we're revolutionizing the way businesses understand and optimize their space utilization...
